At a Glance
- Tasks: Analyse data to deliver actionable insights that enhance business performance and customer understanding.
- Company: Join Gymshark, a rapidly growing brand in the fitness community.
- Benefits: Enjoy competitive pay, healthcare, 25 days holiday, and employee discounts.
- Other info: Hybrid role with opportunities for career growth in a collaborative environment.
- Why this job: Make a real impact by translating complex data into clear strategies for growth.
- Qualifications: Strong analytical skills, experience in eCommerce, and proficiency in SQL and dashboarding tools.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking a highly analytical and customer-focused Insights Analyst to join our team on a 12-month fixed-term contract. This role sits at the heart of our Insights Hub, partnering across multiple business areas to turn complex data into clear, actionable insights that drive performance and enhance customer understanding. As a key member of the team, you will play a pivotal role in shaping data-driven decision-making, combining customer, commercial, and operational insights to influence strategy across eCommerce and retail channels. You will work closely with stakeholders to identify opportunities, optimise performance, and ensure the voice of the customer is embedded in key business processes. This is an exciting opportunity for someone who thrives on translating data into meaningful narratives, is passionate about customer behaviour, and enjoys working in a fast-paced, collaborative environment.
WHAT YOU'LL BE DOING:
- Gather, analyse and deliver actionable insights to optimise business performance within various spokes as part of the Insights Hub & spoke team.
- Integrate insights from multiple data sources for a comprehensive business perspective on strategic challenges and processes.
- Enhance forecasting models for key KPIs to support business performance.
- Deliver ad hoc analysis to support business partners, projects and workstreams.
- Collaborate with analytics leads & wider team to embed insights into business strategies and key processes such as the commercial process, trade, budgeting and forecasting.
- Create clear, accurate and actionable dashboards, to meet the needs of your business partners, and develop the BI visualisations which democratise access to insights.
- Collaborate with the Data Engineering and BI Engineering to facilitate cross-team visibility and prioritisation of analytics requirements.
- Identify, raise and manage risks to delivery with analytics managers.
- Prioritise workload, to meet the needs of your business partners, ensuring availability of insights at the right time, to the right level of quality.
- Follow the standardised analytics approaches and processes as relevant.
WHAT YOU'LL NEED:
- Ability to understand business goals and translate them into data-driven strategies.
- Ability to prioritise and focus analytical efforts on high-value areas to maximise business impact.
- Strong analytical skills with the ability to extract actionable insights from complex data.
- Expertise in statistical modelling, regression analysis, and data-driven decision-making.
- Experience in apparel-based businesses across eCommerce and physical retail.
- Ability to translate business questions into data-driven insights.
- Proficiency in Looker (or similar dashboarding tools) and GA4.
- Advanced SQL skills, including window functions, CTEs, joins, and cloud data warehouses.
- Strong prioritisation and project management skills to focus on high-impact areas.
- Clear and concise communicator, making complex data easy to understand and actionable.
CLOSING DATE: THURSDAY 4th JUNE
LOCATION: Please note this is a hybrid role and requires the successful candidate to attend at least 3 days a week in GSIQ, Solihull, UK.
BELONGING AT GYMSHARK: Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind.
ABOUT US: We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.
THE PERKS: Standard benefits include: Performance-based Bonus opportunity, Funded Healthcare benefit, 25 days holiday, additional day for your birthday & Bank Holidays, Contributory Employer pension scheme, Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading, Gymshark Employee Discount & long service awards, Access to High Street cashback and discounts, Financial, Physical and Mental Wellbeing Support, Enhanced Family Leave package, Life Assurance.
Office location specific benefits include (IQ): Gym Membership to The Lifting Club (LC), Onsite lunch provision & coffee bars, EV charge points available. Office location specific benefits include (LDN): Funded multi-site fitness membership. Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
Customer Insights Analyst (12m FTC) in Solihull employer: Gymshark
Gymshark is an exceptional employer that fosters a collaborative and inclusive work culture, making it a perfect fit for the Customer Insights Analyst role. With a strong commitment to employee growth, you will have access to performance-based bonuses, comprehensive healthcare benefits, and a flexible benefits programme tailored to your needs. Located in Solihull, the office offers unique perks such as gym memberships and onsite lunch provisions, ensuring a supportive environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insights Analyst (12m FTC) in Solihull
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by diving deep into the company’s values and recent projects. Show us you’re not just another candidate; demonstrate your passion for customer insights and how you can contribute to our mission.
✨Tip Number 3
Practice your data storytelling skills! Be ready to explain complex data in simple terms. We want to see how you can turn numbers into narratives that drive decisions and enhance customer understanding.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the Gymshark family.
We think you need these skills to ace Customer Insights Analyst (12m FTC) in Solihull
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Insights Analyst role. Highlight your analytical skills and experience in eCommerce and retail, as these are key to what we’re looking for!
Showcase Your Data Skills:We want to see your expertise in statistical modelling and SQL! Include specific examples of how you've used data to drive insights and decision-making in your previous roles.
Keep It Clear and Concise:When writing your application, aim for clarity. Use straightforward language to explain complex data concepts, making it easy for us to see how you can translate data into actionable insights.
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures that your application gets to the right people and helps us keep track of all candidates efficiently.
How to prepare for a job interview at Gymshark
✨Know Your Data
Before the interview, brush up on your analytical skills and be ready to discuss how you've turned complex data into actionable insights in the past. Think of specific examples where your analysis directly influenced business decisions.
✨Understand the Business
Familiarise yourself with the company's goals and how they align with customer behaviour. Be prepared to discuss how you can translate these goals into data-driven strategies that optimise performance across eCommerce and retail channels.
✨Showcase Your Tools
Make sure you’re comfortable discussing your experience with Looker, GA4, and SQL. Prepare to explain how you've used these tools to create dashboards or perform statistical modelling, as this will demonstrate your technical expertise.
✨Communicate Clearly
Practice explaining complex data insights in a simple and concise manner. During the interview, focus on how you can make data understandable and actionable for stakeholders, as clear communication is key in this role.
