At a Glance
- Tasks: Support customer lifecycle strategies and engage with data to enhance audience understanding.
- Company: Join Gymshark, a rapidly growing brand in the fitness community.
- Benefits: Enjoy 25 days holiday, healthcare benefits, and employee discounts.
- Other info: Be part of an inclusive team that values growth and collaboration.
- Why this job: Make a real impact by shaping customer journeys and insights.
- Qualifications: Curiosity about customer behaviour and experience with martech tools.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Customer Lifecycle & Audience Executive for a 12-month FTC, who is curious about customer behaviour, excited by data, and loves turning insights into action. You will help bring our customer lifecycle strategy to life, ensuring insights and segmentation flow smoothly through our campaigns and channels.
WHAT YOU'LL BE DOING:
- Customer Lifecycle & Audience Orchestration
- Support lifecycle activity across acquisition, engagement, and retention.
- Build and update audience segments based on briefs and goals.
- Deploy audiences across channels with accuracy and care.
- Keep audience data clean and consistent.
- Work closely with the team to keep everything moving smoothly.
- Customer Segmentation
- Build and refresh segmentation models and outputs.
- Support CRM and digital teams with segmentation tasks.
- Contribute to documentation that shapes campaign briefs.
- Help test, validate, and summarise segmentation performance.
- Multi-Channel Customer Journeys
- Join ideation sessions, bringing customer thinking into strategies.
- Help shape messaging frameworks and timelines.
- Partner with channel teams to deliver journeys end-to-end.
- Support optimisation and capture performance insights.
- Ad-Hoc, VIP & Strategic Audiences
- Build audiences for VIP, loyalty, and one-off campaigns.
- Keep segments aligned to governance and approval processes.
- Ensure everything is deployed accurately and on time.
WHAT YOU'LL NEED:
- Understanding of segmentation, lifecycle, and martech tools (e.g., mParticle, Braze)
- Strong collaborator; adaptable and curious
- Comfortable interpreting data and spotting the details that matter
- Eager to learn and grow
- Confident presenting your work
- Open to healthy challenge and constructive feedback
CLOSING DATE: Monday 16th February
BELONGING AT GYMSHARK: Our mission is to be a place where everyone belongs. We are an equal opportunities employer, and we strive to be as inclusive as possible in all aspects of employment, right from your application. We are committed to finding reasonable adjustments for candidates with specific needs or disabilities during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind.
ABOUT US: We are here to unite the conditioning community. We believe that putting the sweat in today prepares us for tomorrow. We give people the tools they need to reach further, go faster, and be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. Our team is growing rapidly around the world, a collective of talented individuals working together to invent Gymshark's future. Our plans are ambitious, and we are looking for people who want to join us for the ride – our growth will be your growth.
THE PERKS: Standard benefits include: Funded Healthcare benefit, 25 days holiday, additional day for your birthday & Bank Holidays (pro rata), Contributory Employer pension scheme, Flexible benefits programme, Gymshark Employee Discount, Access to High Street cashback and discounts, Financial, Physical and Mental Wellbeing Support, Enhanced Family Leave package, Life Assurance. Office location specific benefits include: Gym Membership to The Lifting Club (LC), Onsite lunch provision & coffee bars, EV charge points available. Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
Customer Engagement Specialist in Solihull employer: Gymshark
Gymshark is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is encouraged to grow and thrive. With a strong focus on employee well-being, we offer generous benefits such as funded healthcare, flexible working options, and access to fitness memberships, all while being part of a rapidly expanding team dedicated to innovation and community engagement. Join us in our mission to empower individuals to reach their full potential, both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Specialist in Solihull
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Gymshark.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Gymshark. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Engagement Specialist in Solihull
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Gymshark.
How to prepare for a job interview at Gymshark
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Gymshark's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Gymshark offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
