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- Tasks: Support customer lifecycle strategies and engage with data to enhance audience understanding.
- Company: Join Gymshark, a rapidly growing brand in the fitness community.
- Benefits: Enjoy 25 days holiday, healthcare benefits, and employee discounts.
- Why this job: Make a real impact by shaping customer journeys and insights.
- Qualifications: Curiosity about customer behaviour and experience with martech tools.
- Other info: Be part of an inclusive team that values growth and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Customer Lifecycle & Audience Executive for a 12-month FTC, who is curious about customer behaviour, excited by data, and loves turning insights into action. You will help bring our customer lifecycle strategy to life, ensuring insights and segmentation flow smoothly through our campaigns and channels.
WHAT YOU'LL BE DOING:
- Customer Lifecycle & Audience Orchestration
- Support lifecycle activity across acquisition, engagement, and retention.
- Build and update audience segments based on briefs and goals.
- Deploy audiences across channels with accuracy and care.
- Keep audience data clean and consistent.
- Work closely with the team to keep everything moving smoothly.
- Customer Segmentation
- Build and refresh segmentation models and outputs.
- Support CRM and digital teams with segmentation tasks.
- Contribute to documentation that shapes campaign briefs.
- Help test, validate, and summarise segmentation performance.
- Multi-Channel Customer Journeys
- Join ideation sessions, bringing customer thinking into strategies.
- Help shape messaging frameworks and timelines.
- Partner with channel teams to deliver journeys end-to-end.
- Support optimisation and capture performance insights.
- Ad-Hoc, VIP & Strategic Audiences
- Build audiences for VIP, loyalty, and one-off campaigns.
- Keep segments aligned to governance and approval processes.
- Ensure everything is deployed accurately and on time.
WHAT YOU'LL NEED:
- Understanding of segmentation, lifecycle, and martech tools (e.g., mParticle, Braze)
- Strong collaborator; adaptable and curious
- Comfortable interpreting data and spotting the details that matter
- Eager to learn and grow
- Confident presenting your work
- Open to healthy challenge and constructive feedback
CLOSING DATE: Monday 16th February
BELONGING AT GYMSHARK: Our mission is to be a place where everyone belongs. We are an equal opportunities employer, and we strive to be as inclusive as possible in all aspects of employment, right from your application. We are committed to finding reasonable adjustments for candidates with specific needs or disabilities during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind.
ABOUT US: We are here to unite the conditioning community. We believe that putting the sweat in today prepares us for tomorrow. We give people the tools they need to reach further, go faster, and be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. Our team is growing rapidly around the world, a collective of talented individuals working together to invent Gymshark's future. Our plans are ambitious, and we are looking for people who want to join us for the ride – our growth will be your growth.
THE PERKS: Standard benefits include: Funded Healthcare benefit, 25 days holiday, additional day for your birthday & Bank Holidays (pro rata), Contributory Employer pension scheme, Flexible benefits programme, Gymshark Employee Discount, Access to High Street cashback and discounts, Financial, Physical and Mental Wellbeing Support, Enhanced Family Leave package, Life Assurance. Office location specific benefits include: Gym Membership to The Lifting Club (LC), Onsite lunch provision & coffee bars, EV charge points available. Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
Customer Engagement Specialist in Solihull employer: Gymshark
Contact Detail:
Gymshark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Specialist in Solihull
✨Tip Number 1
Get to know the company inside out! Research Gymshark's values, mission, and recent campaigns. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer engagement and data analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Engagement Specialist in Solihull
Some tips for your application 🫡
Show Your Curiosity: We want to see your curiosity about customer behaviour shine through in your application. Share examples of how you've used data to understand customers better and how that has influenced your work.
Be Clear and Concise: When you're writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to spot.
Tailor Your Application: Make sure to tailor your application to the role of Customer Engagement Specialist. Highlight your experience with segmentation and lifecycle strategies, and don’t forget to mention any martech tools you’ve worked with!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Gymshark
✨Know Your Customer Lifecycle
Make sure you understand the customer lifecycle and how it relates to engagement and retention. Brush up on segmentation strategies and be ready to discuss how you can apply these concepts in real-world scenarios.
✨Show Off Your Data Skills
Since this role involves interpreting data, come prepared with examples of how you've used data to drive decisions in past roles. Be ready to explain your thought process and how you spot the details that matter.
✨Collaborate Like a Pro
This position requires strong collaboration skills. Think of examples where you've worked effectively in a team, especially in cross-functional settings. Highlight your adaptability and curiosity in those situations.
✨Prepare for Questions on Campaigns
Expect questions about how you would approach building and deploying audience segments across various channels. Prepare to discuss your experience with martech tools like mParticle or Braze, and how you ensure accuracy and consistency in your work.
