Senior Stock Room Manager

At Gymshark, our mission is to Unite the Conditioning Community. We do this by bringing together the Gymshark family – whether it be through a love of conditioning, wearing our product, following our Athletes or viewing content across our various social platforms.

In October 2022, the 10th year of our existence, we opened our very first Retail Store – a Flagship on London’s prestigious Regent St.

Our community and customers are our ‘family’, so we treat them as such. We don’t care if they buy, browse, or just hang out. What matters is providing a safe space where everyone belongs and feels welcome.

The Stock Room Manager, known internally in Gymshark as Senior Team Leader, is vital in helping to maintain the vibe that our family feel online, In Real Life (IRL). Essential to the seamless running of our Operations, you will play a crucial role in the leadership team, supporting the whole team to help bring Gymshark to life, in real life. You’ll build and connect a hyper-localised and fully engaged community in your market, treating them like family.

To thrive in this role, you must be passionate about the brand and our mission. You must inspire, guide and encourage the team to create a great experience for all who visit.

WHAT YOU\’LL BE DOING:

• Support the management of a smooth, unified commerce experience, striving to initiate and evolve an enhanced and unique customer experience.
• Support stock management and movement, including audits, delivery and rapid replenishment.
• Maintain exceptional standards, with daily floor walks, checking team scheduling, monitoring supplies, and ensuring daily operations are well managed.
• Support store management to ensure both team and customers are kept safe at all times (Health and Safety, all LP considerations).
• Support all store processes and compliance, identifying needs, delivering training and maintaining accurate and consistent process management.
• Build great relationships and liaise with HQ Merchandising teams to ensure we have the right stock at the right time.
• Oversee cash management and handling procedures in store.
• Be a role model for all in-store sustainability commitments, and support team members to understand and participate.
• Support the overall day-to-day running and strategic execution of the store.
• Identify and share opportunities both within your pillar and for the wider Gymshark business.
• Deliver feedback and work alongside your co-collaborators and key stakeholders in GSHQ.
• Support with the hiring, developing, and leading of a diverse and world-class team.
• Manage and support conduct and performance conversations with team members, supported by the People Team.
• Strive to achieve KPIs for your pillar, motivating your team through passionate leadership and coaching.
• Be a role model for brand, customer experience, product knowledge and operational best practices.
• Support Gymshark’s most important assets: our people, customers, and community.
• Support the store management with the execution of store-driven projects as needed.
• Support the delivery and completion of all compliance and mandatory training.
• Review commercial performance, using company reporting tools to assess and feedback on performance.
• Provide feedback and liaise with merchandising teams on product performance.
• Support, oversee and keep informed about in-store events in collaboration with brand teams.
• Review team member schedules, ensuring shifts and people are planned effectively.
• Work closely with the in-store visual merchandising team.
• Contribute towards promotional and peak planning.
• Work collaboratively with our Customer Support team.
• Deliver daily trade recaps, using reporting tools and team feedback.
• Manage all opening and closing duties, including key management and cashing duties.
• Drive communication and key focuses in daily team huddles.

WHAT YOU\’LL NEED:

• Experience in a customer-facing management retail role.
• Strong commercial awareness and experience in reporting.
• Experience of working in a fast-paced, high-volume, agile environment.
• Experience managing and developing effective teams.
• Passion for development – personal and of a team.
• Comfortable working in a digital environment.
• Highly effective communicator, written and verbal.
• Comfortable shifting gears and multitasking.
• Must be able to take and give constructive feedback.

WHO YOU ARE:

• Aligned to and inspired by our brand values.
• A shared passion for our team, customer/community experiences and brand/product education.
• You do everything to ensure community and customer satisfaction.
• Your energy is infectious; you inspire those around you.
• Future-focused visionary with integrity.
• A natural networker and connector.
• You do all of this whilst having fun, and ensuring others around you are too.
• You can commit to working where and when the retail teams need you.

In order to comply with PCI-DSS standards, this position is subject to satisfactory results from necessary pre-employment checks, including a basic DBS check.

THE PERKS:

At Gymshark, we believe in the importance of investing in our employees through their physical, mental, and financial health along with being able to provide some fun and inclusive perks along the way:

• 33 days holidays (including Bank Holidays) + your birthday
• Employer pension contributions up to 7%
• Contribution to a gym membership
• 50% Gymshark Discount
• Financial, Physical and Mental Wellbeing Support
• Paid time off when you’re physically and mentally unwell
• Generous Family Leave package
• Bonus potential

BELONGING AT GYMSHARK:
Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and we strive to be as inclusive as possible in all aspects of employment.

OUR VALUES ARE INVALUABLE:
Sharing the same values and beliefs make us who we are. You will be the type of person that always looks to be accessible, inclusive, and humble.

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