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- Tasks: Lead research projects to deliver insights that shape customer experience.
- Company: Join Gymshark, a rapidly growing global fitness brand focused on community and innovation.
- Benefits: Enjoy flexible working, generous holidays, and exclusive Gymshark discounts.
- Why this job: Be at the heart of a billion-dollar business, driving impactful change and growth.
- Qualifications: Strong background in both quantitative and qualitative research methodologies required.
- Other info: Hybrid work model with a vibrant office culture and commitment to inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Senior CX Researcher – 12 month FTC in our Customer Experience team to help deliver actionable insights and ensure we are putting our community members at the centre of decision making.
This is an excellent opportunity for a research professional with a strong understanding of research methodologies, capable of asking the right questions and identifying effective research and analytical methods to solve business problems.
Here\’s why to come onboard:
- You will work on two core capabilities within the team: leading the delivery of brand health tracking and coordinating our community research panel, helping us understand our community members and supporting our rapid growth into a billion-dollar global business.
- This role is crucial for our service performance, delivering insights into our current and future customers using qualitative and quantitative research techniques.
- Our team and remit are rapidly expanding, offering endless opportunities to test, learn, educate, and build relationships.
- We operate in a fast-paced, agile environment that allows you to enhance your skills alongside your daily activities.
- The role offers a hybrid working pattern with a minimum of three days a week at our Solihull HQ.
What we are looking for:
- Ability to lead both quantitative and qualitative research to a high standard.
- Skill in synthesizing data and insights from various sources into a cohesive story, including secondary market data and primary research outputs.
- Understanding of how brand research can add value to strategic decision-making.
- Experience in sharing insights and driving change across large organizations.
- Ability to work well in a high-performing team and support junior members.
- Excellent presentation skills, able to explain findings confidently to technical and non-technical stakeholders.
- Strong relationship-building skills with stakeholders.
- Effective project management skills, proactively identifying risks and blockers.
Closing date: 30th July.
Belonging at Gymshark:
We are committed to inclusivity and equal opportunities. We strive to accommodate candidates with specific needs or disabilities during our recruitment process. All applicants will be considered fairly. If you require a reasonable adjustment, please contact us via email.
About us:
We aim to unite the conditioning community, providing tools to help individuals reach their physical and mental best. Our team is growing rapidly worldwide, and we invite you to join us on this exciting journey.
The perks:
- Competitive bonus scheme
- Choice of private medical insurance or healthcare cash plan
- 25 days holiday plus your birthday and bank holidays
- Flexible working culture
- Collaborative and inspiring environment
- Employer pension contributions up to 7%
- Life assurance at four times your salary
- 50% Gymshark discount
- Annual gift card
- Wellbeing support, training resources, hardware options, paid time off for health issues, family leave, healthy food options, gym membership, massages, beauty services, and free parking
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Senior CX Researcher - 12 month FTC employer: Gymshark
Contact Detail:
Gymshark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CX Researcher - 12 month FTC
✨Tip Number 1
Familiarise yourself with Gymshark's brand values and community focus. Understanding their mission to create a sense of belonging will help you align your insights and research approach with their goals, making you a more attractive candidate.
✨Tip Number 2
Prepare to discuss specific examples of how you've used both qualitative and quantitative research methods in previous roles. Highlighting your ability to synthesise data into actionable insights will demonstrate your fit for the Senior CX Researcher position.
✨Tip Number 3
Showcase your presentation skills by preparing a mock presentation of research findings. This will not only help you practice but also give you a chance to illustrate your ability to communicate complex information clearly and engagingly.
✨Tip Number 4
Network with current or former Gymshark employees on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Senior CX Researcher - 12 month FTC
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior CX Researcher position. Understand the key responsibilities and required skills, such as leading both quantitative and qualitative research, and synthesising data into cohesive stories.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the role. Emphasise your background in research methodologies, your ability to drive change through insights, and any experience you have in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience research. Mention specific examples of how you've successfully led research projects and how your insights have influenced strategic decisions in previous roles.
Showcase Your Presentation Skills: Since superb presentation skills are crucial for this role, consider including a brief section in your application that outlines your experience presenting findings to both technical and non-technical stakeholders. This could be a project summary or a notable achievement.
How to prepare for a job interview at Gymshark
✨Understand the Role
Make sure you have a solid grasp of what the Senior CX Researcher role entails. Familiarise yourself with both qualitative and quantitative research methodologies, as well as how they apply to Gymshark's community-focused approach.
✨Prepare Your Insights
Be ready to discuss your previous experiences in synthesising data into actionable insights. Think of specific examples where your research has driven change within an organisation, and be prepared to share these stories during the interview.
✨Showcase Your Presentation Skills
Since superb presentation skills are crucial for this role, practice explaining complex findings in a clear and engaging manner. Tailor your examples to demonstrate how you can communicate effectively with both technical and non-technical stakeholders.
✨Build Rapport with Interviewers
During the interview, focus on building strong relationships with your interviewers. Show enthusiasm for the role and the company, and be open to discussing how you can contribute to the team’s growth and success at Gymshark.
