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- Tasks: Lead research projects to deliver insights that shape customer experience.
- Company: Join Gymshark, a rapidly growing global fitness brand focused on community and innovation.
- Benefits: Enjoy flexible working, generous holidays, and exclusive Gymshark discounts.
- Why this job: Be at the heart of a billion-dollar business, driving impactful change and growth.
- Qualifications: Strong background in both quantitative and qualitative research methodologies required.
- Other info: Hybrid work model with a vibrant office culture and commitment to inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
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Gymshark
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Job Reference:
7cda1a84ac67
Job Views:
23
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Join us as a Senior CX Researcher – 12 month FTC in our Customer Experience team to help deliver actionable insights, and ensure we are putting our community members at the centre of decision making.
This is an amazing opportunity for a research professional who has a strong understanding of research methodologies and the ability to ask the right questions and identify the most effective research and analytical methods to solve business problems.
Here\’s why to come onboard:
- Youll be working on two core capabilities within the team – leading the delivery of brand health tracking and co-ordinating our community research panel, helping us to deeply understand our community members and placing you at the heart of our rapid growth into a billion-dollar global business.
- This role is genuinely important to our service performance delivering actionable insights into our current and future customers and utilising a range of qualitative and quantitative research techniques to better understand our community and their needs.
- Our team and remit are rapidly growing with the business, and the opportunities to test and learn, educate and build relationships are endless.
- We operate in a fast paced, agile working environment which creates opportunities for anyone who wants to enhance their skillset alongside the BAU activities.
- The Hybrid working pattern features a minimum of three days a week at our Solihull HQ office.
And heres what we are looking for from you:
- Able to lead both quant and qual research to a high standard.
- Able to synthesize data and insights from a variety of data sources into one cohesive story including secondary market data and primary research outputs.
- An ability to understand the big picture and where Brand research can add value to strategic decision making.
- Demonstrated experience in sharing insights and driving change across a large organisation.
- Ability to work as part of a high performing team, supporting the development of more junior team members.
- Superb presentation skills, able to confidently explain findings to both technical and non-technical stakeholders in an engaging way.
- Able to build and maintain strong relationships with stakeholders.
- Able to effectively manage multiple projects, proactively raising risks and blockers to management.
CLOSING DATE: 30th July .
BELONGING AT GYMSHARK.
Our mission is to be a place where everyone belongs. Were an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. Were committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If youd like to request a reasonable adjustment please email .
ABOUT US.
Were here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up for themselves to be their physical or mental best, whatever that means for them. Its what we want for our community, and our team. A team thats growing rapidly around the world. A collective of talented individuals working together to invent Gymsharks future. Our plans are ambitious, and were looking for people who want to join us for the ride our growth will be your growth.
THE PERKS.
Competitive Win Together, Lose Together Bonus
Choice of Private Medical Insurance or Healthcare Cash Plan, paid for by us!
25 days holidays + your birthday and all the Bank Holidays which can be substituted and taken whenever you want.
A truly Flexible Working Culture
A collaborative, creative and inspiring working environment
Employer pension contributions up to 7%
Life Assurance at four times your basic salary
50% Gymshark Discount
Gymshark Gift Card for each year of service
Financial, Physical and Mental Wellbeing Support
Great Training and Learning Resources
Choice of hardware and access to the best software
Paid time off when youre physically and mentally unwell
Very Generous Family Leave package we support you extending your family
Refuel – Healthy fresh food at GSHQ
️️ Lifting Club (LC) Gym Membership
Free monthly massages
Beauty and Barber facilities
Free on-site parking
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Senior CX Researcher - 12 month FTC employer: Gymshark
Contact Detail:
Gymshark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CX Researcher - 12 month FTC
✨Tip Number 1
Familiarise yourself with Gymshark's brand values and community focus. Understanding their mission to create a sense of belonging will help you align your insights and research approach with their goals, making you a more attractive candidate.
✨Tip Number 2
Prepare to discuss specific examples of how you've used both qualitative and quantitative research methods in previous roles. Highlighting your ability to synthesise data into actionable insights will demonstrate your fit for the Senior CX Researcher position.
✨Tip Number 3
Showcase your presentation skills by preparing a mock presentation of research findings. This will not only help you practice but also give you a chance to illustrate your ability to communicate complex information clearly and engagingly.
✨Tip Number 4
Network with current or former Gymshark employees on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Senior CX Researcher - 12 month FTC
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior CX Researcher position. Understand the key responsibilities and required skills, such as leading both quantitative and qualitative research, and synthesising data into cohesive stories.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the role. Emphasise your background in research methodologies, your ability to drive change through insights, and any experience you have in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience research. Mention specific examples of how you've successfully led research projects and how your insights have influenced strategic decisions in previous roles.
Showcase Your Presentation Skills: Since superb presentation skills are crucial for this role, consider including a brief section in your application that outlines your experience presenting findings to both technical and non-technical stakeholders. This could be a project summary or a notable achievement.
How to prepare for a job interview at Gymshark
✨Understand the Role
Make sure you have a solid grasp of what the Senior CX Researcher role entails. Familiarise yourself with both qualitative and quantitative research methodologies, as well as how they apply to Gymshark's community-focused approach.
✨Prepare Your Insights
Be ready to discuss your previous experiences in synthesising data into actionable insights. Think of specific examples where your research has driven change within an organisation, and be prepared to share these stories during the interview.
✨Showcase Your Presentation Skills
Since superb presentation skills are crucial for this role, practice explaining complex findings in a clear and engaging manner. Tailor your examples to demonstrate how you can communicate effectively with both technical and non-technical stakeholders.
✨Build Rapport with Interviewers
During the interview, focus on building strong relationships with your interviewers. Show enthusiasm for the role and the company, and be open to discussing how you can contribute to the team’s growth and success at Gymshark.
