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- Tasks: Lead customer engagement strategies and enhance digital experiences for fitness enthusiasts.
- Company: Progressive fitness brand based in Solihull with a focus on innovation.
- Benefits: Competitive salary, health perks, and opportunities for professional growth.
- Why this job: Shape customer journeys and drive engagement in a thriving fitness community.
- Qualifications: 5+ years of experience in customer engagement and a passion for fitness.
- Other info: Join a dynamic team dedicated to transforming customer experiences.
The predicted salary is between 42000 - 60000 £ per year.
A progressive fitness brand based in Solihull is seeking a Senior Manager of Customer Engagement to oversee the crafting of customer experiences across various digital channels. This role entails owning the customer lifecycle strategy, optimizing audience engagement, and leading a dedicated team. Ideal candidates will have over 5 years of relevant experience and a strong customer-centric mindset. The position also involves collaboration with teams to ensure effective multi-channel strategies, alongside the stimulation of company growth through improved engagements.
Senior Customer Lifecycle & Engagement Lead employer: Gymshark
Contact Detail:
Gymshark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Lifecycle & Engagement Lead
✨Tip Number 1
Network like a pro! Reach out to folks in the fitness industry, especially those who work at companies you admire. A friendly chat can open doors and give you insights that might just land you that Senior Customer Lifecycle & Engagement Lead role.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether it's through networking events or interviews, be ready to share specific examples of how you've optimised customer engagement in the past. We want to see that customer-centric mindset in action!
✨Tip Number 3
Don’t forget to follow up! After any meeting or interview, drop a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your passion for crafting amazing customer experiences.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and stay updated on new roles that pop up.
We think you need these skills to ace Senior Customer Lifecycle & Engagement Lead
Some tips for your application 🫡
Show Your Passion for Customer Engagement: When writing your application, let your enthusiasm for customer engagement shine through. We want to see how you’ve crafted memorable experiences in the past and how that aligns with our mission at StudySmarter.
Tailor Your Experience: Make sure to highlight your relevant experience in customer lifecycle strategies. We’re looking for someone who can optimise audience engagement, so be specific about your achievements and how they relate to the role.
Collaborate in Your Application: Since this role involves working with various teams, mention any collaborative projects you've led or been a part of. We love seeing how you’ve worked with others to drive results, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Gymshark
✨Know Your Customer Lifecycle
Make sure you understand the customer lifecycle inside out. Be ready to discuss how you've previously crafted strategies that enhance customer engagement and retention. Bring examples of successful campaigns you've led and how they positively impacted customer experiences.
✨Showcase Your Team Leadership Skills
As a Senior Manager, you'll be leading a team, so highlight your leadership style and experience. Prepare to share specific instances where you've motivated your team or resolved conflicts. This will demonstrate your ability to foster a collaborative environment.
✨Emphasise Multi-Channel Strategies
Since the role involves multi-channel strategies, be prepared to discuss your experience with various digital platforms. Talk about how you've integrated different channels to create a seamless customer experience and any metrics that showcase your success.
✨Be Customer-Centric
This position requires a strong customer-centric mindset. During the interview, express your passion for understanding customer needs and preferences. Share how you've used customer feedback to drive improvements in engagement and overall satisfaction.
