Sales Associate - Part Time - Stratford Store

London, England, United Kingdom

As a RetailSales Associate (internally we refer to this role as Team Member) at Gymshark\’s store in Westfield, Stratford, London you\’ll be a true brand ambassador, embodying our culture and values in every interaction. Passionate about fitness and the Gymshark brand, you\’ll provide customers with expert product knowledge and exceptional service, ensuring they have an inspiring and empowering shopping experience. You’ll actively contribute to store operations, maintain a vibrant store environment, and work alongside your team.

PAY RANGE – The pay is £13.85 per hour.

Please note this an 8hr contract but you will be asked to work extra shifts as and when the store requires it.

WHAT YOU\’LL BE DOING:

• Deliver an exceptional customer experience by welcoming every community member with enthusiasm, ensuring they feel valued and inspired.
• Be a role model in product expertise , operational best practices, and brand representation, while training and sharing knowledge with the wider team.
• Assist in stock management, deliveries, and replenishment to ensure the store is always ready to serve customers and capitalise on sales opportunities.
• Ensure the safety and well-being of both customers and team members, adhering to health, safety, and loss prevention protocols at all times.
• Maintain a clean, organised, and welcoming space, addressing customer needs quickly and efficiently to uphold a seamless shopping experience.
• Feedback and contribute to a culture of continuous learning, both individually and as part of the team.
• Embody Gymshark\’s culture and values in every interaction, passionately representing the brand and fostering a positive, inclusive community experience.

WHAT YOU\’LL NEED:

• Retail Customer Service Excellence: Proven recent experience of working in a fast-paced retail store with the ability to engage with customers, understand their needs, and provide exceptional service to ensure a positive shopping experience.
• Product Handling & Stock Management: Experience of assisting with inventory management, restocking shelves, and ensuring products are well-kept and properly displayed.
• Problem Solving: Ability to handle customer inquiries, complaints, or issues in a calm, professional manner while finding quick, effective solutions.
• Adaptability: Ability to adjust to changing store needs, from new product arrivals to shifts in customer traffic and seasonal demands.
• Attention to Detail: Experience of ensuring the store is tidy, products are well-organised, and stock is accurately managed to create a welcoming shopping environment.
• Team Collaboration: Ability to work as part of a team, supporting colleagues and working together to achieve store goals and deliver excellent service.
• Communication Skills: Clear, friendly, and effective communication with customers and team members to build rapport and share product information.
• Positive Attitude & Enthusiasm: Bringing energy, positivity, and a passion for fashion to every customer interaction and team collaboration
• Willingness to Learn about product, systems, processes, customer journey and our community.
• Aligned to and inspired by our brand values with a shared passion for community, wellness and fitness
• Commitment to working where and when the retail teams need you on weekends and bank holidays
• Full eligibility to work in the UK

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email Retailtalent@gymshark.com

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Do you have experience working in a retail store? * Select…

The pay rate for this role is £13.85 per hour, is this in line with your pay expectations? * Select…

What is your current notice period? * Select…

This is an 8 hour contract but you will be asked to pick up extra shifts as and when the business requires it. You must have the availability to work across a Saturday AND Sunday.Can you commit to 8hrs and pick up extra shifts where necessary? * Select…

At peak periods we will need you to cover shift times between 6am-11am. Please confirm you can start and/or finish at these times when necessary in peak. * Select…

*Please note shifts will be 8 hours. You will not be expected to work from 6am-11pm.

Will you be available to work over peak periods such as Black Friday, Christmas and seasonal holidays? * Select…

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✅ Disability Confident Committed

We’re proud to be a Disability Confident Committed employer and want to encourage anyone with a disability to apply for a role at Gymshark. We offer an interview to candidates with disabilities or long-term conditions who meet the minimum criteria for the role.

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Reasonable Adjustments * Select…

We’re committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind.

If you’d like to request a reasonable adjustment please email talent@gymshark.com.

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Belonging at Gymshark

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