Department Manager - White City in London

OVERVIEW

As a Department Manager at our White City store, you will be the heartbeat of our retail environment, leading by example to deliver an exceptional in-store experience for our community.

You’ll manage daily operations, overseeing a team of Team members to deliver best in class service, drive sales performance, and maintain store presentation standards.

With a passion for fitness and fashion, you’ll inspire your team to foster a culture of energy, positivity, and collaboration while working closely with leadership to implement Gymshark’s vision and goals.

This position offers a salary of £38,500

WHAT YOU'LL BE DOING

• Coaching, motivating and developing a high-performing operational team through regular feedback, training and performance management.
• Monitoring operational KPIs and identifying opportunities to improve productivity, efficiency and stock availability.
• Supporting department planning, forecasting stock requirements and ensuring operational readiness for key trading periods, launches and promotions.
• Driving health & safety compliance, including safety checks, risk management and creating a safe working environment for colleagues and customers.
• Conducting investigations, managing performance conversations and supporting people processes with fairness and professionalism.
• Collaborating closely with Store Management and Department Managers to deliver shared business objectives.
• Leading operational floor walks and audits to ensure standards, compliance and operational excellence are consistently achieved.
• Delivering clear communication to your team through daily huddles, briefs and operational updates.
• Acting as a key leader within the store and stepping into wider management responsibilities when required.
• Continuously identifying opportunities to improve processes, develop talent and enhance operational performance.

WHAT YOU'LL NEED

Essential Criteria

• Retail management – Experience of working in fast paced retail store managing a team on the shop floor.
• Leadership – Ability to inspire, motivate, and lead a diverse team toward achieving store goals and delivering excellent customer experiences.
• Communication – Strong verbal and written communication skills to effectively interact with staff, customers, and senior management.
• Customer Service – Expertise in handling customer needs, resolving complaints, and creating an outstanding in-store experience.
• Brand values - Aligned to and inspired by our brand values with a shared passion for community, wellness and fitness
• Performance Tracking – Ability to monitor and analyse KPIs and other performance metrics to drive improvement.
• Sales & Marketing Knowledge – Understanding of sales strategies, promotions, and how to drive store performance to meet and exceed targets.
• Problem-Solving – Ability to quickly identify issues and develop effective solutions, whether it's customer concerns, team dynamics, or operational challenges.
• Time Management – Ability to prioritize tasks, manage multiple responsibilities, and ensure that daily operations run smoothly.
• Team Development & Training – Skill in hiring, coaching, and developing staff to ensure a knowledgeable, efficient, and engaged team.
• Conflict Resolution - Ability to handle disputes, both with customers and staff, in a calm and professional manner.
• Attention to Detail – Ensuring store presentation, stock levels, and operational processes are executed to high standards.
• Organisational Skills – Efficient in planning store schedules, managing tasks, and ensuring all operations are running efficiently.
• Health & Safety Knowledge – Ensuring a safe environment for both staff and customers by adhering to store policies and legal regulations.

This role is subject to a Basic DBS check.

We assess any information received in relation to the DBS check on a case‑by‑case basis and handle it in line with the Rehabilitation of Offenders Act 1974 and our data protection obligations

CLOSING DATE

Friday 12th August @12pm