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- Tasks: Lead the shop floor, drive service standards, and create a positive environment for customers and team.
- Company: Join Gymshark, a rapidly growing brand in the fitness community.
- Benefits: Enjoy competitive perks like performance bonuses, healthcare, and employee discounts.
- Why this job: Be part of a dynamic team that values community, wellness, and personal growth.
- Qualifications: Retail leadership experience and a passion for delivering exceptional customer service.
- Other info: Flexible working environment with opportunities for career advancement.
The predicted salary is between 28800 - 43200 ÂŁ per year.
As a Floor Lead, you support the daily running of the store by leading from the shop floor, driving service standards and creating a positive, energetic environment for both customers and your team. You play a key part in operations—from morning huddles to daily setup, stock flow and standards, and confidently act as keyholder, sometimes as the sole manager on duty. You lead through example, bringing our values to life with every interaction.
What you'll be doing:
- Leading from the shop floor to deliver warm, human, best‑in‑class service, supporting fittings, product advice and full outfit builds.
- Protecting the customer journey by resolving issues quickly, professionally and with care.
- Running daily huddles and keeping communication clear across the sales floor and operations team, ensuring everyone understands targets and priorities.
- Providing on‑the‑job coaching, modelling great service and standards, and stepping up as the on‑duty leader when required.
- Driving confident, thoughtful selling—supporting upsell/cross‑sell, championing membership sign‑ups and helping the team spot genuine value‑adding opportunities.
- Maintaining high shopfloor standards, ensuring VM, cleanliness, fitting room flow and operational checks (including cash and H&S) are completed accurately.
- Acting as a calm problem‑solver, confidently handling escalations, key‑holder duties and sole‑manager‑on‑duty moments with good judgment.
- Staying adaptable by flexing between sales floor leadership and back‑of‑house tasks, prioritising effectively during peak trade, delivery flows and product movements.
What you'll need:
- Demonstrated customer‑service excellence, delivering warm, human and memorable experiences in a fast‑paced retail environment.
- Confidence multitasking across stock management, visual presentation, BOH organisation and consistent shop‑floor execution.
- A strong sales mindset with the ability to identify customer needs, recommend products and provide genuine, value‑adding solutions.
- Positive, energetic and values‑driven, with a passion for community, wellness and fitness.
- Effective and clear communication skills, collaborating naturally with colleagues and supporting a positive team dynamic.
- Agility, openness to feedback and a commitment to continuous learning and improvement.
- Ability to approach every interaction with grounded confidence, honesty and a human‑first attitude.
- Experience in a retail leadership capacity (e.g., Floor Lead, Key Holder), with proven coaching ability, retail store experience (front or back of house), key‑holder capability.
- Valid Right to Work in the UK.
Closing date: Friday 13th March 2026 @ 12:00am
Belonging at Gymshark: Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. If you’d like to request a reasonable adjustment please email retailtalent@gymshark.com.
About Us: We’re here to unite the conditioning community. We believe that putting the sweat in today prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.
The Perks: Standard benefits include:
- Performance-based Bonus opportunity
- Funded Healthcare benefit
- 25 days holiday & Bank Holidays
- Contributory Employer pension scheme
- Flexible benefits programme – including dental insurance, cycle to work, tech scheme
- Gymshark Employee Discount & long service awards
- Access to High Street cashback and discounts
- Financial, Physical and Mental Wellbeing Support
- Enhanced Family Leave package
- Funded multi-site fitness membership
- Life Assurance
Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
Floor Lead - London employer: Gymshark
Contact Detail:
Gymshark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Lead - London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you align your answers with their vibe!
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations on the shop floor, like resolving issues or upselling products. Being prepared will show you're ready to lead and support your team.
✨Tip Number 3
Network with current employees if you can. They can give you insider tips on what it’s really like to work there and what the hiring managers are looking for. Plus, it shows your genuine interest in the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Floor Lead - London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and retail. Make it engaging and relatable!
Tailor Your Application: Make sure to tailor your application to the Floor Lead role. Highlight your experience in leading teams, providing excellent customer service, and any relevant retail leadership roles you've had. We love seeing how your skills match our needs!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your achievements and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Gymshark
✨Know the Company Culture
Before your interview, take some time to research Gymshark's values and culture. Understand their mission to create a community and how they celebrate individual growth. This will help you align your answers with what they value most.
✨Showcase Your Leadership Skills
As a Floor Lead, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or provided coaching. Be ready to discuss how you can inspire and motivate others on the shop floor.
✨Practice Problem-Solving Scenarios
Think about potential challenges you might face as a Floor Lead, such as handling customer complaints or managing stock flow during peak times. Prepare to discuss how you would approach these situations calmly and effectively, showcasing your problem-solving skills.
✨Engage in Role-Playing
Consider doing some role-playing exercises with a friend or family member. Practice scenarios like running a daily huddle or providing product advice to a customer. This will help you feel more confident and articulate during the actual interview.