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- Tasks: Lead customer experience insights to optimise the customer journey and drive strategic decisions.
- Company: Join Gymshark, a rapidly growing global fitness brand dedicated to community and innovation.
- Benefits: Enjoy flexible working, generous holidays, health perks, and a 50% Gymshark discount.
- Why this job: Be the voice of the customer and shape impactful business decisions in a dynamic environment.
- Qualifications: Experience in customer insight roles, strong people management skills, and proficiency in VOC systems required.
- Other info: Hybrid working with a minimum of three days at HQ in Solihull; inclusive hiring practices.
The predicted salary is between 36000 - 60000 £ per year.
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Client:
Gymshark
Location:
Job Category:
Other
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Yes
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Job Reference:
0346fcf26959
Job Views:
22
Posted:
18.06.2025
Expiry Date:
02.08.2025
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Job Description:
Join us as a CX Insight Manager (6 month FTC) in our Solihull based Customer Experience team. We are looking for a Customer Experience Insights Manager to help support the team to identify opportunities to optimise the customer journey at every touchpoint and who will link Gymsharks customer experience KPIs to leading metrics so that they can be monitored in real time.
This is an amazing opportunity for an experienced Customer Experience insight professional who has worked in a fast paced, evolving and dynamic environment and who enjoys playing an instrumental role in supporting the team achieve the strategic pillar of being truly customer first.
Here\’s why to come onboard:
- You will have the opportunity to drive the Customer Experience insight strategy and roadmap with a focus on making sure the insights we deliver to functions such as product and brand are continuously improved in the eyes of our community members and are at the heart of our rapid growth into a billion-dollar global business.
- This role is genuinely important to our service performance it is the champion of the customer voice and customer first decision making across the business, with the remit to shape business decisions and initiatives that impact the customer experience and ensure stakeholders have consciously considered the customer impact.
- The opportunity to lead a research and analytics team and effectively prioritise the workload, understanding which projects will drive the most business value.
- This role will work across our business, forming trusted relationships with stakeholders, and developing strong relationships with 3rd party providers to ensure we are optimising our investments in the systems we are implementing.
- The Hybrid working pattern features a minimum of three days a week at our HQ office in Solihull.
And heres what we are looking for from you:
- Experience of using VOC systems for example Qualtrics and Medalia.
- Proven experience across the entire lifecycle of insight projects from requirements gathering, scoping, sizing, designing, and implementing data analytics and business intelligence solutions.
- Extensive experience in a Customer Insight focused role in a fast moving and dynamic company.
- Proven people management experience with the ability to develop and lead a high performing team.
- Exceptional stakeholder communication and people skills. With proven experience of delivering actionable insight that have influenced decisions from senior decision makers – you should be confident in engaging the business in discussion and debate, not just providing numbers.
- A commercially minded individual with the ability to identify and prioritise areas of improvement for the customer.
CLOSING DATE: Tuesday 30th July .
BELONGING AT GYMSHARK.
Our mission is to be a place where everyone belongs. Were an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. Were committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If youd like to request a reasonable adjustment please email .
ABOUT US.
Were here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up for themselves to be their physical or mental best, whatever that means for them. Its what we want for our community, and our team. A team thats growing rapidly around the world. A collective of talented individuals working together to invent Gymsharks future. Our plans are ambitious, and were looking for people who want to join us for the ride our growth will be your growth.
THE PERKS.
Choice of Private Medical Insurance or Healthcare Cash Plan, paid for by us!
25 days holidays + your birthday and all the Bank Holidays which can be substituted and taken whenever you want.
A truly Flexible Working Culture
A collaborative, creative and inspiring working environment
Employer pension contributions up to 7%
Life Assurance at four times your basic salary
50% Gymshark Discount
Gymshark Gift Card for each year of service
Financial, Physical and Mental Wellbeing Support
Great Training and Learning Resources
Choice of hardware and access to the best software
Paid time off when youre physically and mentally unwell
Very Generous Family Leave package we support you extending your family
Refuel – Healthy fresh food at GSHQ
️️ Lifting Club (LC) Gym Membership
Free monthly massages
Beauty and Barber facilities
Free on-site parking
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CX Insight Manager - 6 month FTC employer: Gymshark
Contact Detail:
Gymshark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Insight Manager - 6 month FTC
✨Tip Number 1
Familiarise yourself with Gymshark's brand values and customer experience philosophy. Understanding their commitment to being 'customer first' will help you align your insights and strategies with their goals during discussions.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging in conversations about their experiences can provide you with valuable insights into the company culture and expectations for the CX Insight Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've used VOC systems like Qualtrics or Medalia in previous roles. Be ready to explain how your insights led to actionable changes that improved customer experiences.
✨Tip Number 4
Showcase your ability to build relationships with stakeholders by preparing anecdotes that highlight your communication skills. Being able to demonstrate how you've influenced decision-making in past roles will set you apart.
We think you need these skills to ace CX Insight Manager - 6 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer experience insights, particularly in fast-paced environments. Use specific examples that demonstrate your ability to drive customer-first strategies and deliver actionable insights.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and how your skills align with Gymshark's mission. Mention your experience with VOC systems like Qualtrics and Medalia, and how you've influenced decisions through data-driven insights.
Showcase Leadership Skills: If you have people management experience, be sure to highlight it. Discuss how you've developed high-performing teams and prioritised workloads to drive business value, as this is crucial for the CX Insight Manager role.
Demonstrate Stakeholder Engagement: Provide examples of how you've effectively communicated with stakeholders and influenced senior decision-makers. This will show your ability to engage in discussions and debates, which is essential for the role at Gymshark.
How to prepare for a job interview at Gymshark
✨Understand the Customer Experience Landscape
Familiarise yourself with Gymshark's customer experience strategy and how it aligns with their growth objectives. Be prepared to discuss how your insights can enhance the customer journey and contribute to a customer-first approach.
✨Showcase Your Analytical Skills
Prepare examples of past projects where you successfully used VOC systems like Qualtrics or Medalia. Highlight how your data analytics and business intelligence solutions have driven actionable insights that influenced key decisions.
✨Demonstrate Stakeholder Engagement
Be ready to discuss your experience in building relationships with stakeholders. Share specific instances where your communication skills helped bridge gaps between data insights and business strategies, ensuring customer impact was considered.
✨Highlight Leadership Experience
Since this role involves leading a research and analytics team, prepare to talk about your people management experience. Discuss how you've developed high-performing teams and prioritised workloads to maximise business value.
