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- Tasks: Lead and coach a dynamic customer support team to enhance the customer experience.
- Company: Join GYMSHARK, a leading fitness brand with a vibrant culture.
- Benefits: Enjoy a performance-based bonus, funded healthcare, and flexible benefits.
- Other info: This is a 12-month fixed-term contract with great growth potential.
- Why this job: Make a real impact by shaping customer experiences in a fast-paced environment.
- Qualifications: Over two years of managerial experience in a high-energy setting.
The predicted salary is between 35000 - 45000 £ per year.
GYMSHARK is seeking a UK Customer Support Senior Team Lead to shape the customer experience and lead a team of 5-10 agents in Solihull. The successful candidate will coach and mentor the team, handle escalations, and ensure high performance through data-driven decision-making. You should have over two years of managerial experience in a fast-paced environment.
Benefits include:
- a performance-based bonus
- funded healthcare
- flexible benefits
This is a 12-month fixed-term contract starting soon.
Customer Support Team Lead: Coaching & Escalations employer: Gymshark
Contact Detail:
Gymshark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Team Lead: Coaching & Escalations
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GYMSHARK on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to coaching and escalations. We recommend using the STAR method to structure your answers, showcasing your managerial experience in a fast-paced environment.
✨Tip Number 3
Show off your data-driven decision-making skills! Be ready to discuss how you've used data to improve team performance in the past. This will resonate well with GYMSHARK's focus on high performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make a difference in customer support.
We think you need these skills to ace Customer Support Team Lead: Coaching & Escalations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that align with the Customer Support Team Lead role. Highlight your managerial experience and any coaching or mentoring you've done in previous roles.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've handled escalations and improved team performance in a fast-paced environment.
Showcase Your Data Skills: Since this role involves data-driven decision-making, mention any experience you have with analysing data to improve customer service. We love seeing how you've used data to make impactful changes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Gymshark
✨Know Your Stuff
Make sure you’re familiar with GYMSHARK’s customer support philosophy and values. Research their products and services, and understand what makes their customer experience stand out. This will help you demonstrate your passion for the brand and how you can contribute to their mission.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully coached or mentored a team. Highlight specific situations where you handled escalations effectively and improved team performance. Use data-driven results to back up your claims, as this aligns perfectly with the role's focus.
✨Ask Insightful Questions
Come prepared with questions that show your interest in the role and the company. Ask about the current challenges the customer support team faces or how success is measured in this position. This not only shows your enthusiasm but also helps you gauge if the company culture fits you.
✨Be Yourself
While it’s important to be professional, don’t forget to let your personality shine through. GYMSHARK values authenticity, so be genuine in your responses and interactions. This will help you connect better with the interviewers and leave a lasting impression.