At a Glance
- Tasks: Deliver exceptional customer service via email, social media, and web chat.
- Company: Join a fast-paced global Customer Experience team focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, performance bonuses, and flexible benefits.
- Other info: Hybrid role with opportunities for career growth and personal development.
- Why this job: Make a real impact by building trust and loyalty with customers.
- Qualifications: 1-3 years in customer service and excellent communication skills required.
The predicted salary is between 26780 - 26780 £ per year.
We’re looking for a passionate and customer-focused Customer Support Agent to join a fast-paced, global Customer Experience team. In this role, you’ll deliver a world‑class service across multiple channels, including email, social media, and web chat, ensuring every interaction feels personal, insightful, and aligned with the brand experience. Operating in a 24/7 environment, you’ll be part of a dynamic team that places the customer at the heart of everything.
Your key responsibilities include:
- Managing customer interactions end‑to‑end, ensuring a timely and effective resolution for every query
- Delivering exceptional service across email, live chat, and social media channels
- Acting as the voice of the customer – providing feedback and identifying areas for improvement
- Making confident, customer‑first decisions while balancing business impact
- Proactively identifying opportunities to exceed expectations and delight customers
- Building strong product knowledge to educate and guide customers effectively
- Following up on customer queries to ensure complete satisfaction
- Collaborating with internal teams to resolve complex issues
- Reporting trends and insights to leadership to support continuous improvement
- Supporting colleagues and contributing to a collaborative, high‑performing team environment
- Working flexible shifts, including evenings, weekends, and holidays as part of a 24/7 operation
What you’ll need:
- 1–3 years’ experience in a customer service or customer‑facing role
- Proven ability to deliver high‑quality service in a fast‑paced environment
- Excellent communication skills, with the ability to build rapport and trust
- Strong problem‑solving skills and the ability to think independently
- Comfortable working in a fully digital environment across multiple systems
- Ability to prioritise workload, manage time effectively, and stay organised
- Flexibility to work rotating shifts, including evenings and weekends
- A proactive mindset with a passion for helping customers and improving service
- Ability to adapt to change and thrive in a rapidly evolving environment
- Experience working independently while maintaining strong team collaboration
- High level of professionalism, emotional intelligence, and resilience
Closing date: All successful candidates must be available to attend a 2.5‑hour assessment centre on 1 July 2026 and start with us on 3 August 2026.
Location: This is a hybrid role and requires the successful candidate to attend the GSIQ, Solihull, UK office at least three days a week.
Benefits include:
- Performance-based bonus opportunity
- Funded healthcare benefit
- 25 days holiday, plus an additional day for your birthday and bank holidays
- Contributory employer pension scheme
- Flexible benefits programme – including salary‑sacrifice EV scheme, dental insurance, cycle‑to‑work, tech scheme, holiday trading
- Gymshark employee discount and long‑service awards
- Access to high‑street cashback and discounts
- Financial, physical and mental wellbeing support
- Enhanced family leave package
- Life assurance
- Office‑location‑specific benefits: Gym Membership to The Lifting Club (IQ), On‑site lunch provision & coffee bars, Funded multi‑site fitness membership (LDN)
We’re an equal‑opportunities employer. We strive to be as inclusive as possible in all aspects of employment, from your application onward. We are committed to providing reasonable adjustments for candidates with specific needs or disabilities during our recruitment process, and all applicants will be considered fairly and equally. No discrimination of any kind is tolerated.
Customer Support Agent employer: Gymshark
Join a vibrant and inclusive team at our Solihull office, where we prioritise customer satisfaction and employee well-being. As a Customer Support Agent, you'll enjoy a competitive salary, flexible working arrangements, and a range of benefits including performance bonuses, healthcare support, and generous holiday allowances. Our dynamic work culture fosters personal growth and collaboration, ensuring that every team member feels valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Agent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident and ready to tackle any questions they throw your way.
✨Tip Number 3
Be yourself during interviews! They want to see your personality shine through, so don’t be afraid to let your passion for helping customers come across. Authenticity goes a long way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates right there, making your job search a breeze.
We think you need these skills to ace Customer Support Agent
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about helping customers and making their experience exceptional.
Tailor Your Experience:Make sure to highlight your relevant experience in customer-facing roles. We’re looking for specific examples of how you've delivered high-quality service in fast-paced environments, so don’t hold back!
Be Personable:Remember, we’re all about building relationships with our customers. Use a friendly tone in your application to reflect the personal touch we value in our Customer Support team.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on board with our amazing team!
How to prepare for a job interview at Gymshark
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent developments. This will not only help you understand their customer service philosophy but also allow you to tailor your answers to show how you align with their goals.
✨Showcase Your Communication Skills
As a Customer Support Agent, excellent communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether through email, chat, or social media. Highlight your ability to build rapport and trust, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve successfully resolved customer issues. Be ready to discuss your thought process and how you prioritised tasks to ensure timely resolutions. This will showcase your independent thinking and problem-solving skills.
✨Emphasise Your Flexibility and Team Spirit
Since the role requires working flexible shifts and collaborating with a dynamic team, be prepared to discuss your adaptability and experiences working in fast-paced environments. Share examples that highlight your resilience and commitment to teamwork.
