At a Glance
- Tasks: Analyse data to create actionable insights that enhance customer understanding and drive performance.
- Company: Join Gymshark, a rapidly growing brand in the fitness community.
- Benefits: Enjoy competitive pay, healthcare, 25 days holiday, and Gymshark discounts.
- Other info: Hybrid role with opportunities for personal and professional growth.
- Why this job: Be at the forefront of data-driven decision-making in a dynamic, collaborative environment.
- Qualifications: Strong analytical skills and experience in eCommerce or retail are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly analytical and customer‑focused Insights Analyst to join our team on a 12‑month fixed‑term contract. This role sits at the heart of our Insights Hub, partnering across multiple business areas to turn complex data into clear, actionable insights that drive performance and enhance customer understanding. As a key member of the team, you will play a pivotal role in shaping data‑driven decision‑making, combining customer, commercial, and operational insights to influence strategy across eCommerce and retail channels. You will work closely with stakeholders to identify opportunities, optimise performance, and ensure the voice of the customer is embedded in key business processes. This is an exciting opportunity for someone who thrives on translating data into meaningful narratives, is passionate about customer behaviour, and enjoys working in a fast‑paced, collaborative environment.
What you’ll be doing
- Gather, analyse and deliver actionable insights to optimise business performance within various spokes as part of the Insights Hub & spoke team.
- Integrate insights from multiple data sources for a comprehensive business perspective on strategic challenges and processes.
- Enhance forecasting models for key KPIs to support business performance.
- Deliver ad hoc analysis as required to support business partners, projects and workstreams.
- Collaborate with analytics leads & wider team to embed insights into business strategies and key processes such as the commercial process, trade, budgeting and forecasting.
- Create clear, accurate and actionable dashboards, to meet the needs of your business partners, and develop the BI visualisations which democratise access to insights.
- Collaborate with the Data Engineering and BI Engineering to facilitate cross‑team visibility and prioritisation of analytics requirements.
- Identify, raise and manage risks to delivery with analytics managers.
- Prioritise workload, to meet the needs of your business partners, ensuring availability of insights at the right time, to the right level of quality.
- Follow the standardised analytics approaches and processes as relevant.
What you’ll need
Essential Criteria:
- Ability to understand business goals and translate them into data‑driven strategies.
- Ability to prioritise and focus analytical efforts on high‑value areas to maximise business impact.
- Strong analytical skills with the ability to extract actionable insights from complex data.
- Experience in apparel‑based businesses across eCommerce and physical retail.
- Ability to translate business questions into data‑driven insights.
- Proficiency in Looker (or similar dashboarding tools) and GA4.
- Advanced SQL skills, including window functions, CTEs, joins, and cloud data warehouses.
- Strong prioritisation and project management skills to focus on high‑impact areas.
- Clear and concise communicator, making complex data easy to understand and actionable.
Location
Please note this is a hybrid role and requires the successful candidate to attend at least 3 days a week in GSIQ, Solihull, UK.
Belonging at Gymshark
Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind.
About us
We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.
The perks
- Performance‑based Bonus opportunity
- Funded Healthcare benefit
- 25 days holiday, additional day for your birthday & Bank Holidays
- Contributory Employer pension scheme
- Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading
- Gymshark Employee Discount & long service awards
- Access to High Street cashback and discounts
- Financial, Physical and Mental Wellbeing Support
- Enhanced Family Leave package
- Life Assurance
Office location specific benefits include (IQ):
- Gym Membership to The Lifting Club (LC)
- Onsite lunch provision & coffee bars
Office location specific benefits include (LDN):
- Funded multi‑site fitness membership
Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
Disability confident committed employer
We’re proud to be a Disability Confident Committed employer and want to encourage anyone with a disability to apply for a role at Gymshark. We offer an interview to candidates with disabilities or long‑term conditions who meet the minimum criteria for the role.
Privacy statement
We understand that keeping your data safe is really important – it’s important to us too. When you apply for a role with us your personal data in your application will be collected by Gymshark Ltd. and/or Gymshark US Inc. (collectively, “Gymshark”). This data will be processed subject to our Job Applicant Privacy Notice.
Customer Insights Analyst (12m FTC) employer: Gymshark
At Gymshark, we pride ourselves on being an inclusive and dynamic employer that fosters a collaborative work culture where every team member's contributions are valued. As a Customer Insights Analyst based in Solihull, you'll benefit from a range of perks including performance-based bonuses, funded healthcare, and access to fitness memberships, all while working in a vibrant environment that encourages personal and professional growth. Join us to be part of a rapidly growing team dedicated to shaping the future of the conditioning community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insights Analyst (12m FTC)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, and don’t be shy about asking for insights into the company culture or the role. A friendly chat can sometimes lead to a referral, which is gold in the job hunt.
✨Tip Number 2
Prepare for the interview by diving deep into the company’s values and recent projects. Show us you’re not just another candidate; demonstrate how your skills align with their mission and how you can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on articulating your analytical skills and how you’ve turned data into actionable insights in past roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows us you’re genuinely interested in joining the team.
We think you need these skills to ace Customer Insights Analyst (12m FTC)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Insights Analyst role. Highlight your analytical skills and experience in eCommerce and retail, showing us how you can turn complex data into actionable insights.
Showcase Your Skills:Don’t forget to mention your proficiency in Looker and SQL! We want to see how you’ve used these tools to create dashboards or analyse data in previous roles. Be specific about your achievements!
Keep It Clear and Concise:When writing your application, aim for clarity. Use straightforward language to explain your experience and how it relates to the role. We love candidates who can make complex data easy to understand!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Gymshark
✨Know Your Data
Before the interview, brush up on your analytical skills and be ready to discuss how you've turned complex data into actionable insights in the past. Think of specific examples where your analysis directly influenced business decisions.
✨Master the Tools
Familiarise yourself with Looker and GA4, as well as SQL. Be prepared to talk about how you've used these tools to create dashboards or perform analyses. If you can, bring a portfolio of your work to showcase your skills.
✨Understand the Business
Research the company’s goals and how they align with customer insights. Be ready to discuss how you would prioritise analytical efforts to maximise impact on their eCommerce and retail channels.
✨Communicate Clearly
Practice explaining complex data in simple terms. During the interview, focus on being concise and clear when discussing your insights. This will demonstrate your ability to make data understandable and actionable for stakeholders.
