At a Glance
- Tasks: Lead and optimise Gymshark's customer and commerce technology systems for global impact.
- Company: Join a dynamic team at Gymshark, a leader in fitness apparel and tech.
- Benefits: Competitive salary, flexible working options, and opportunities for personal growth.
- Other info: Collaborative culture with a focus on continuous improvement and career advancement.
- Why this job: Be at the forefront of tech innovation in a fast-paced, exciting environment.
- Qualifications: Experience in systems management and a passion for technology.
The predicted salary is between 60000 - 80000 £ per year.
OVERVIEW This role exists to provide leadership and strategic thinking across our customer and commerce technology ecosystem – spanning ecommerce, retail, martech, customer support, and payments.
The Business Systems Manager owns the platforms that power how Gymshark sells, markets to, and supports its customers globally.
They ensure these systems are best‑in‑class, deeply integrated, and continuously optimised to enable business growth and surpass the expectations of our customers and internal stakeholders.
WHAT YOU'LL BE DOING Identifying strategic opportunities leveraging systems improvements, supplier enhancements and emerging technologies.
Challenging approaches to complex issues, collaboratively to ensure Gymshark achieves the best outcomes.
Being an advocate and champion for Tech across the business, leading as a role model.
Defining and role modelling high quality standards across all core system management activities, including but not limited to Documentation, Training, Change and Incident Management etc.
Supporting corporate project deliveries that requires specific SME (Subject Matter Expert) input or task execution.
Providing valuable input as part of the systems leadership team, providing leadership and consistency across the Systems Team, deputising for the Head of Systems when required.
Assessing the risk of all changes to the systems within portfolio, understanding the impact to the business and conversing with our wider CAB team (Change Advisory Board) when required.
Maximising system availability.
Act as a single escalation point of incidents within the Systems Team and performing the role of a Major Incident Manager when required.
Having detailed understanding of data flows and integrations across their systems portfolio.
Providing concise reporting and analytics to aid improvement identification of new opportunities or risks.
Owning the end‑to‑end management of Gymshark's customer and commerce technology portfolio, including ecommerce (Shopify), website, Point of Sale (POS), Inventory Management, online
Business Systems Manager - Customer And Commerce employer: Gymshark
Gymshark is an excellent employer that fosters a vibrant and inclusive work culture, where team members are encouraged to grow and develop their skills in the dynamic fitness retail environment. With a focus on exceptional customer service and brand representation, employees enjoy the benefits of flexible working hours, a supportive team atmosphere, and opportunities for personal and professional growth, all while being part of a leading fitness brand in the UK.
