At a Glance
- Tasks: Lead the sales floor, inspire your team, and create amazing customer experiences.
- Company: Join Gymshark, a rapidly growing fitness community brand.
- Benefits: Enjoy competitive pay, bonuses, discounts, and wellness support.
- Other info: Flexible, energetic environment with opportunities for personal development.
- Why this job: Be part of a dynamic team that values growth and community.
- Qualifications: Previous leadership experience in retail and a passion for customer service.
The predicted salary is between 38000 - 40000 £ per year.
- Sales Floor Lead - Regent Street, London
- London
- OVERVIEW
As a Floor Lead at our Flagship store in Regent Street, you'll be the heartbeat of the store, leading from the shop floor, inspiring your team, and delivering world-class experiences for every customer who walks through our doors.
You'll play a key role in the day-to-day running of the store, bringing energy, positivity, and confidence to every shift.
From running morning huddles and driving service standards, to supporting stock flow, visual presentation, and operations, you'll help create an environment where both our community and team can thrive.
As a trusted keyholder, you'll step up when needed, taking ownership of store operations and acting as the manager on duty.
Above all, you'll lead by example, bringing our values to life through every interaction.
This is a Full Time position
The hourly salary for this position is £18.30.
- WHAT YOU'LL BE DOING
- Leading from the shop floor to deliver exceptional, human-first customer experiences.
- Creating an energetic and engaging environment that motivates both customers and teammates.
- Running daily huddles, sharing key business updates, and setting the team up for success.
- Providing real-time coaching, feedback, and support to help colleagues grow and perform at their best.
- Supporting customers with product recommendations, outfit building, and finding the right solutions for their needs.
- Driving sales performance through confident product knowledge, upselling, cross-selling, and membership conversations.
- Taking ownership of shop floor standards, ensuring visual merchandising, cleanliness, availability, and presentation are always on point.
- Supporting operational excellence through stock management, delivery processing, replenishment, and back-of-house organisation.
- Acting as a keyholder, completing opening and closing procedures safely and accurately.
- Confidently stepping in as the sole manager on duty when required, making decisions that support the customer, team, and business.
- Managing customer queries and escalations with empathy, professionalism, and sound judgement.
- Supporting store priorities during peak trading periods, adapting quickly to changing business needs.
- WHAT YOU'LL NEED
Essential Criteria
- Previous experience in a leadership role, with a proven ability to coach, support, and develop others.
- Experience working within a retail environment, either on the sales floor or within store operations.
- A passion for delivering outstanding customer service in a fast-paced retail environment.
- Strong commercial awareness and confidence in identifying sales opportunities.
- The ability to multitask while maintaining high standards across service, operations, and presentation.
- Excellent communication skills and a collaborative approach to working with others.
- A positive, energetic, and values-driven mindset.
- The ability to remain calm, adaptable, and solutions-focused in a fast-moving environment.
- An openness to feedback, continuous learning, and personal development.
- A genuine passion for fitness, wellness, community, or sport.
- Valid Right to Work in the UK.
This role is subject to a Basic DBS check.
We assess any information received in relation to the DBS check on a case - by - case basis and handle it in line with the Rehabilitation of Offenders Act 1974 and our data protection obligations
- CLOSING DATE
- BELONGING AT GYMSHARK
Our mission is to be a place where everyone belongs.
We're an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application.
We're committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally.
We do not tolerate discrimination of any kind. *If you'd like to request a reasonable adjustment please email retailtalent@gymshark. com .
ABOUT US
We're here to unite the conditioning community.
We believe that putting the sweat in today, prepares us for tomorrow.
So, we give people the tools they need to reach further, go faster, be stronger.
We celebrate those who show up - for themselves - to be their physical or mental best, whatever that means for them.
It's what we want for our community, and our team.
A team that is growing rapidly around the world.
A collective of talented individuals working together to invent Gymshark’s future.
Our plans are ambitious, and we're looking for people who want to join us for the ride - our growth will be your growth.
THE PERKS
Standard benefits include
- Performance-based Bonus opportunity
- Funded Healthcare benefit
- 25 days holiday & Bank Holidays
- Contributory Employer pension scheme
- Gymshark Employee Discount & long service awards
- Access to High Street cashback and discounts
- Financial, Physical and Mental Wellbeing Support
- Enhanced Family Leave package
- Funded multi-site fitness membership
- Life Assurance
Note: The bonus programme and benefits have certain eligibility requirements.
Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
#J-18808-Ljbffr
Sales Floor Lead - Regent Street, London employer: Gymshark Ltd
At Gymshark, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and employee growth. As a Researcher in our Solihull office, you'll enjoy a range of benefits including a performance-based bonus, funded healthcare, and generous holiday allowances, all while collaborating with passionate teams to drive impactful product insights. Our commitment to your well-being is reflected in our extensive support programs and unique perks tailored to enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Floor Lead - Regent Street, London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Gymshark Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Gymshark Ltd!
We think you need these skills to ace Sales Floor Lead - Regent Street, London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Gymshark Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Gymshark Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Gymshark Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Gymshark Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
