Part-Time Retail Brand Ambassador — Regent Street

As a Retail Sales Associate (internally we refer to this role as Team Member) at Gymshark's flagship store in Regent Street, London, you'll be a true brand ambassador, embodying our culture and values in every interaction. Passionate about fitness and the Gymshark brand, you'll provide customers with expert product knowledge and exceptional service, ensuring they have an inspiring and empowering shopping experience. You’ll actively contribute to store operations, maintain a vibrant store environment, and work alongside your team to meet sales targets. This role offers a contracted 8 hours per week. Candidates must be fully flexible to work across the week, with opportunities for additional overtime.

WHAT YOU'LL BE DOING:

• Deliver an exceptional customer experience by welcoming every community member with enthusiasm, ensuring they feel valued and inspired.
• Be a role model in product expertise, operational best practices, and brand representation, while training and sharing knowledge with the wider team.
• Assist in stock management, deliveries, and replenishment to ensure the store is always ready to serve customers and capitalise on sales opportunities.
• Ensure the safety and well-being of both customers and team members, adhering to health, safety, and loss prevention protocols at all times.
• Maintain a clean, organised, and welcoming space, addressing customer needs quickly and efficiently to uphold a seamless shopping experience.
• Feedback and contribute to a culture of continuous learning, both individually and as part of the team.
• Embody Gymshark's culture and values in every interaction, passionately representing the brand and fostering a positive, inclusive community experience.

WHAT YOU'LL NEED:

• Retail Customer Service Excellence: Proven experience of working in a fast-paced retail store with the ability to engage with customers, understand their needs, and provide exceptional service to ensure a positive shopping experience.
• Product Handling & Stock Management: Experience of assisting with inventory management, restocking shelves, and ensuring products are well-kept and properly displayed.
• Problem Solving: Ability to handle customer inquiries, complaints, or issues in a calm, professional manner while finding quick, effective solutions.
• Adaptability: Ability to adjust to changing store needs, from new product arrivals to shifts in customer traffic and seasonal demands.
• Attention to Detail: Experience of ensuring the store is tidy, products are well-organised, and stock is accurately managed to create a welcoming shopping environment.
• Team Collaboration: Ability to work as part of a team, supporting colleagues and working together to achieve store goals and deliver excellent service.
• Communication Skills: Clear, friendly, and effective communication with customers and team members to build rapport and share product information.
• Sales Goal Orientation: Motivated to meet individual and team sales targets, contributing to the overall success of the store.
• Positive Attitude & Enthusiasm: Bringing energy, positivity, and a passion for fashion to every customer interaction and team collaboration.
• Willingness to Learn: Inspired by our brand values with a shared passion for community, wellness and fitness.
• Commitment to working where and when the retail teams need you on weekends and bank holidays.
• Full eligibility to work in the UK.

BELONGING AT GYMSHARK

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments for candidates with specific needs or a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind.

THE PERKS

• Performance-based Bonus opportunity
• Funded Healthcare benefit
• 25 days holiday & Bank Holidays
• Contributory Employer pension scheme
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts
• Financial, Physical and Mental Wellbeing Support
• Enhanced Family Leave package
• Funded multi-site fitness membership
• Life Assurance

Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.