At a Glance
- Tasks: Lead daily operations, manage stock, and develop a high-performing team.
- Company: Join a dynamic retail environment at a leading brand on Regent Street.
- Benefits: Enjoy a competitive salary, performance bonuses, and generous holiday allowance.
- Other info: Great career growth opportunities and a supportive work culture.
- Why this job: Make a real impact by enhancing operational efficiency and team success.
- Qualifications: Retail management experience with a focus on operations and team development.
The predicted salary is between 42000 - 42000 £ per year.
Department Manager - Operations - Regent Street
London
OVERVIEW
Our stores are powered by more than what's happening on the shop floor. As an Operations Department Manager, you'll lead the engine room of the business, ensuring every process, product and person is set up for success.
From stock management and operational standards to team development and planning, you'll create an environment where efficiency and performance go hand in hand. Working alongside the wider leadership team, you'll play a key role in helping the store deliver an exceptional experience for every member of our community.
This position offers a salary of £42,000.
WHAT YOU'LL BE DOING
- Leading the daily operations of the Back of House department, ensuring stockroom standards, processes and efficiencies are maintained.
- Coaching, motivating and developing a high‑performing operational team through regular feedback, training and performance management.
- Taking ownership of stock management, inventory accuracy, replenishment processes and shrink prevention initiatives.
- Monitoring operational KPIs and identifying opportunities to improve productivity, efficiency and stock availability.
- Supporting department planning, forecasting stock requirements and ensuring operational readiness for key trading periods, launches and promotions.
- Driving health & safety compliance, including safety checks, risk management and creating a safe working environment for colleagues and customers.
- Conducting investigations, managing performance conversations and supporting people processes with fairness and professionalism.
- Collaborating closely with Store Management and Department Managers to deliver shared business objectives.
- Leading operational floor walks and audits to ensure standards, compliance and operational excellence are consistently achieved.
- Delivering clear communication to your team through daily huddles, briefs and operational updates.
- Acting as a key leader within the store and stepping into wider management responsibilities when required.
- Continuously identifying opportunities to improve processes, develop talent and enhance operational performance.
WHAT YOU'LL NEED
Essential criteria:
- Previous retail management experience with a strong focus on operations, stock management or back‑of‑house leadership.
- Proven experience leading, coaching and developing teams to achieve operational goals and high performance.
- Strong understanding of inventory management, stock control, replenishment processes and stock accuracy.
- Ability to analyse KPIs, identify trends and implement action plans that drive operational improvements.
- Excellent organisational and planning skills with the ability to prioritise effectively in a fast‑paced environment.
- Strong attention to detail and commitment to delivering compliance, operational and safety standards.
- Experience managing performance, conducting difficult conversations and supporting employee development.
- A collaborative leadership style with the ability to build strong relationships across all areas of the business.
- Excellent communication skills and confidence influencing stakeholders at all levels.
- A proactive, solutions‑focused mindset with the ability to remain calm under pressure.
- Flexibility and adaptability to changing priorities and business needs.
- Strong understanding of Health & Safety responsibilities within a retail environment.
This role is subject to a Basic DBS check. We assess any information received in relation to the DBS check on a case‑by‑case basis and handle it in line with the Rehabilitation of Offenders Act 1974 and our data protection obligations.
THE PERKS
Standard benefits include:
- Performance‑based Bonus opportunity
- Funded Healthcare benefit
- 25 days holiday & Bank Holidays
- Contributory Employer pension scheme
- Gymshark Employee Discount & long service awards
- Access to High Street cashback and discounts
- Financial, Physical and Mental Wellbeing Support
- Enhanced Family Leave package
- Funded multi‑site fitness membership
- Life Assurance
Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programmes in whole or in part at any time without advance notice.
CLOSING DATE
Friday, 17 July @12pm
Department Manger - Operations - Regent Street employer: Gymshark Ltd
At Gymshark, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and employee growth. As a Researcher in our Solihull office, you'll enjoy a range of benefits including a performance-based bonus, funded healthcare, and generous holiday allowances, all while collaborating with passionate teams to drive impactful product insights. Our commitment to your well-being is reflected in our extensive support programs and unique perks tailored to enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Department Manger - Operations - Regent Street
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Gymshark Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Gymshark Ltd!
We think you need these skills to ace Department Manger - Operations - Regent Street
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Gymshark Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Gymshark Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Gymshark Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Gymshark Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
