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- Tasks: Lead customer services and engage with residents to improve community outcomes.
- Company: Teign Housing, a values-driven organisation focused on people and place.
- Benefits: Full-time permanent role with a commitment to equality and diversity.
- Why this job: Make a real difference in the lives of residents and strengthen community trust.
- Qualifications: Strong operational experience and strategic thinking skills required.
- Other info: Join a collaborative leadership team dedicated to community development.
The predicted salary is between 42000 - 60000 £ per year.
At Teign Housing we are led by our values and focused on people and place. We have 200 colleagues working as one team to provide high quality services to residents in 4,000 homes across Teignbridge, Exeter, South Hams, East Devon, Mid Devon and West Devon.
Whether you are an experienced director looking for a new challenge or a senior leader ready to step into your first executive role, this is an opportunity to join an organisation that is serious about improving services and strengthening trust with our residents.
As Director of Customers and Communities, you will lead customer services, housing management and resident engagement. Your role will be to make sure our services are safe, responsive and consistently improving. You will ensure that what residents tell us is heard at executive and board level, and you will turn insight into action that delivers measurable outcomes.
We are looking for someone with strong operational experience, sound judgement and the ability to lead improvement at pace, together with the confidence to think strategically and take responsibility for results. You will be a key member of our leadership team. You will be visible, collaborative and focused on outcomes, with a genuine commitment to our communities and to developing the people you lead.
This is a full-time, permanent position, working 37 hours per week.
Teign Housing is committed to equality, diversity and inclusion, and we welcome applications from all sections of the community.
Director of Customers in Newton Abbot employer: gymnastiekvereniging OKK
Contact Detail:
gymnastiekvereniging OKK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customers in Newton Abbot
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Teign Housing on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Director of Customers.
✨Tip Number 2
Prepare for the interview by diving deep into their values and recent projects. We should be ready to discuss how our experience aligns with their mission to improve services and strengthen trust with residents.
✨Tip Number 3
Showcase our leadership style! Think about examples where we've led teams to success, especially in customer service or community engagement. This will help us demonstrate that we’re the right fit for their collaborative environment.
✨Tip Number 4
Don’t forget to apply through their website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining their team and contributing to their mission.
We think you need these skills to ace Director of Customers in Newton Abbot
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for improving services and engaging with communities shine through. We want to see how your values align with ours and how you can contribute to making a real difference.
Be Specific: Use specific examples from your past experiences that demonstrate your operational expertise and strategic thinking. We love seeing measurable outcomes, so don’t hesitate to highlight your achievements!
Tailor Your Application: Make sure to tailor your application to the role of Director of Customers and Communities. We’re looking for someone who understands the unique challenges of this position, so reflect that in your writing.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re following the correct process. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at gymnastiekvereniging OKK
✨Know the Values
Before your interview, take some time to really understand Teign Housing's values and how they focus on people and place. Be ready to discuss how your own values align with theirs and provide examples of how you've demonstrated similar principles in your previous roles.
✨Showcase Your Leadership Style
As a potential Director of Customers, it's crucial to articulate your leadership style. Prepare specific examples of how you've led teams to improve services and engage with residents. Highlight your operational experience and how you've turned insights into actionable results.
✨Be Ready for Strategic Thinking
Expect questions that assess your strategic thinking abilities. Think about challenges you've faced in previous roles and how you approached them. Be prepared to discuss how you would lead improvement at pace while ensuring safety and responsiveness in services.
✨Engage with the Community Focus
Demonstrate your commitment to community engagement during the interview. Share your ideas on how to strengthen trust with residents and ensure their voices are heard at all levels. This will show that you're not just focused on outcomes but also on building relationships.
