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- Tasks: Manage reservations and support administration for a top-rated restaurant.
- Company: Join JKS Restaurants, a critically acclaimed group with multiple Michelin stars.
- Benefits: Enjoy discounts, gym memberships, and a personalised development plan.
- Why this job: Be part of a passionate team in a vibrant dining scene with growth opportunities.
- Qualifications: Previous experience in reservations or restaurant administration is preferred.
- Other info: Work in a dynamic environment with a focus on genuine hospitality.
The predicted salary is between 28000 - 42000 £ per year.
Salary - Up to £35,000 pa
Schedule - Full Time
Experience - Previous experience in a similar role
Gymkhana is on the lookout for a dedicated and dynamic Reservations and Administration Assistant to become an integral part of our team. The successful candidate will be approachable, personable and passionate about the London dining scene.
This is a fantastic opportunity for an experienced and proactive Reservations and Administration Assistant looking for an opportunity in an award-winning, critically acclaimed group.
The Role
This is a multifaceted role where, as Reservations and Administration Assistant, you will manage and coordinate our reservation and office administration, in order to ensure a seamlessly efficient operation by supporting the site management team and each department with various administrative tasks.
- Responsible for the day-to-day operations of Reservations.
- Ensuring you effectively respond to reservation inquiries via telephone and email, communicating with the restaurant regarding bookings, cancellations, and special requests, and providing exceptional customer service throughout.
The successful Reservations and Administration Assistant will have:
- Previous experience as a Reservationist; Office administrator or Reservations Agent
- A professional telephone manner
- Proficient working knowledge of Microsoft Office programs
- Good time management and organizational skills
- A friendly but professional work ethic
- Extensive knowledge of reservation systems (SevenRooms, but not essential)
Duties include:
- Manage the VIP phone
- Handle reservation inquiries across all communication channels efficiently
- Process and manage bookings according to company policies and procedures
- Maintain accurate guest records and preferences in booking systems
- Optimise table allocation and capacity management
- Handle VIP and special requests professionally
- Coordinate with restaurants on specific booking requirements
- Manage waiting lists and cancellations effectively
- Respond to social media messages
Administration
- Support various administrative tasks, including Rotas/S4, FSH, health & safety, notice boards, Notion, and Thrive
- General IT support across the site, ensuring our EPOS, WIFI, and all other systems are functioning and fit to operate
- Responsible for Fire Safety and Health and Safety procedures
- Adhoc ordering, and management of all stationery and office equipment
- Responsible for recording and logging all maintenance requirements
- Support ordering equipment including stationary, uniforms, crockery
- Organising and preparation of invoices
- Manage inbox and correspondence effectively
- Supporting team members with company procedures and policies
- Ensure excellent communication with guests throughout the booking process
If you have experience in the following, then we want to hear from you:
- Prior experience in reservations or restaurant administration in a fast-paced restaurant
- Welcoming our guests and colleagues, always communicating in a professional and friendly manner
- Experience managing multiple software relating to transactions, ordering, payroll, etc.
- Understanding of restaurant operations (preferred)
Benefits & Culture
Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.
We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as:
- Up to 50% off dining across JKS Restaurants
- Retail & Takeaway Discounts
- Discounted Gym Membership
- Employee Assistance Program
- Access to Financial Advice
- Wedding Gift & New-born Care Package
Progress Yourself
- Access to our fantastic L&D Calendar
- A personalised learning & development plan to develop your skills and knowledge
- Career progression with a fast-growing, critically acclaimed restaurant group
Be Yourself
- Employee referral scheme - paying up to £600 per referral
- Staff parties & long service awards
The Group
JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 7 Michelin stars, 4 Michelin Bib Gourmands, a restaurant ranked among the Worlds 100 Best Restaurants, and a spot in the Sunday Times Best 100 Places to Work 2024.
The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Kitchen Table, Sabor, and Lyles, along with cult favourites Hoppers, BAO, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar, Bibi, and Ambassadors Clubhouse. Pubs include The Cadogan Arms, The George and The Hound.
JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.
Reservations and Administration Assistant employer: Gymkhana
Contact Detail:
Gymkhana Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations and Administration Assistant
✨Tip Number 1
Familiarise yourself with the restaurant's ethos and menu. Understanding Gymkhana's unique blend of contemporary Indian cuisine and its accolades will help you connect with the team during interviews and show your genuine interest in the role.
✨Tip Number 2
Network within the London dining scene. Attend industry events or engage with professionals on platforms like LinkedIn to build connections that could provide insights or referrals for the Reservations and Administration Assistant position.
✨Tip Number 3
Brush up on your knowledge of reservation systems, particularly SevenRooms. Even if you haven't used it before, demonstrating a willingness to learn and adapt to new technologies can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your previous experience in fast-paced environments. Be ready to share specific examples of how you've managed multiple tasks efficiently, as this role requires excellent time management and organisational skills.
We think you need these skills to ace Reservations and Administration Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations and administration. Emphasise your previous roles, particularly any that involved customer service or restaurant operations, to show you understand the industry.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the London dining scene and your enthusiasm for the role at Gymkhana. Mention specific experiences that align with the job description, such as managing reservations or providing exceptional customer service.
Showcase Your Skills: In your application, clearly outline your proficiency in Microsoft Office and any reservation systems you've used. Highlight your organisational skills and ability to manage multiple tasks, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is essential for the Reservations and Administration Assistant position.
How to prepare for a job interview at Gymkhana
✨Know the Restaurant's Background
Familiarise yourself with Gymkhana's history, its accolades, and its unique dining concept. Being able to discuss the restaurant's journey and its culinary focus will show your genuine interest in the role.
✨Demonstrate Customer Service Skills
Prepare examples from your previous experience that highlight your ability to provide exceptional customer service. Think of situations where you handled difficult inquiries or went above and beyond for a guest.
✨Showcase Your Organisational Skills
As the role involves managing reservations and administrative tasks, be ready to discuss how you prioritise tasks and manage your time effectively. Share specific tools or methods you use to stay organised.
✨Be Ready for Role-Specific Questions
Expect questions related to reservation systems and your experience with them. If you're familiar with SevenRooms or similar software, be prepared to discuss how you've used these tools to enhance operational efficiency.
