At a Glance
- Tasks: Welcome guests, manage bookings, and provide outstanding customer service in a fun environment.
- Company: Join Gymfinity Kids, the UK's leading activity-based club for children.
- Benefits: Earn £8 to £12.71 per hour, enjoy 28 days holiday, and receive a birthday day off.
- Other info: Dynamic role with comprehensive training and great progression opportunities.
- Why this job: Make a real impact on children's wellbeing while developing your career in a supportive team.
- Qualifications: Previous admin or sales experience; love for working with kids is a plus!
The predicted salary is between 8 - 12 € per hour.
It's an exciting time for us here at Gymfinity Kids, we are looking for candidates from all reception backgrounds to join our team in Cambridge. This is a fantastic opportunity to join a fast growing company with progression routes offered and the freedom to share ideas on what we can do better.
Who we are and our Story: Gymfinity Kids is the UK’s leading provider of activity-based clubs. We offer gymnastics and Ninja classes, holiday camps and parties built on the pillars of movement, development and nourishment with the aim of enhancing overall wellbeing in children. We hope that by encouraging children to be more active and better understand the importance of good nutrition they will develop faster, be happier and healthier now and as they grow. That is why our purpose at Gymfinity Kids is laying the foundations for a happier, healthier nation.
Responsibilities of the role:
- Welcoming all guests to the club with a friendly and professional approach
- Being the first point of contact for all queries and feedback
- Handling and completing all booking enquiries, classes, events, open gym, birthday parties or holiday camps
- Managing and maintaining our membership portal Ninos
- Liaising with coaches weekly regarding participant changes/ absences
- Interact with our young guests, ensuring they feel welcome (learning names and classes)
- Actively deliver tours, provide membership information and aid in the upselling of merchandise
- Answering enquiries over the phone, website as well as face to face enquiries
- Contact and follow up on new enquiries, converting enquiries to trial and trials to members
- Ensure all customers have completed and understood the required health and safety waivers
- Work as part of a team, providing guidance and support to all team members
- Identify training needs and development for yourself and/or the team
- Deliver outstanding customer service at all times to both members and prospects
- Take ownership of any delegated responsibilities
- Maintain cleanliness of the facilities for a great customer experience
- Ensure the front of house area is tidy and amply stocked
- Participate and contribute to regular staff meetings
- Report any damage or concerns to the Club Manager
- Help to create an environment where all employees enjoy themselves whilst at work and make a real contribution to the success of the club and business as a whole
- Undertake any other reasonable duties/ projects/ meetings, which may be required from time to time
The experience we are looking for:
- Previous administration and sales experience
- Knowledge of gymnastics (preferred but not essential)
- Self-motivation and the ability to motivate others
- To enjoy working with children
- Organisational skills
- Effective and clear communication
- Confidence liaising with members
- The desire to learn and develop within the role
- Initiative and adaptability
- Team player
Salary and benefits: £8 to £12.71 per hour, 28 days holiday (inclusive of bank holidays), Birthday day off, Company pension scheme, Family membership discount, Recommendations and introductions payment, Comprehensive training programme and career development. Due to the nature of our work you’ll need to have an enhanced DBS check before you start.
Receptionist employer: Gymfinitykids
At Gymfinity Kids, we pride ourselves on being a dynamic and supportive employer, offering a vibrant work culture where your ideas are valued and progression is encouraged. Located in Cambridge, our team enjoys comprehensive training programmes, generous holiday allowances, and unique benefits like a birthday day off and family membership discounts, all while contributing to the wellbeing of children through our engaging activities.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know Gymfinity Kids! Research their values and mission so you can show how your skills align with their goals. This will help you stand out during interviews and make a great impression.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can create a welcoming atmosphere. Role-play common scenarios with friends to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They might share insider tips or even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email expressing your enthusiasm for the role. It shows you're keen and helps keep you on their radar.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone will resonate well with us, especially for a role that involves welcoming guests.
Tailor Your Application:Make sure to tailor your application to the specific role of Receptionist at Gymfinity Kids. Highlight any relevant experience you have in administration or customer service, and don’t forget to mention your passion for working with children!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for our team. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Gymfinitykids
✨Know the Company Inside Out
Before your interview, take some time to research Gymfinity Kids. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've delivered outstanding customer service. Highlight how you handled difficult situations or went above and beyond to ensure customer satisfaction.
✨Engage with the Interviewers
During the interview, make sure to engage with your interviewers. Ask them questions about their experiences at Gymfinity Kids and what they love about working there. This shows that you're not just interested in the job, but also in the team and culture.
✨Demonstrate Your Organisational Skills
Being organised is key for a receptionist role. Be ready to discuss how you manage your time and tasks effectively. You could mention tools or methods you use to stay organised, especially when handling multiple enquiries or bookings.
