At a Glance
- Tasks: Lead a dynamic team to create unforgettable member experiences in a vibrant club environment.
- Company: Join a leading hospitality brand focused on exceptional service and team spirit.
- Benefits: Competitive salary, bonus potential, 25 days holiday, and wellness support for you and your family.
- Other info: Opportunities for career growth and access to all our premium clubs.
- Why this job: Be the heartbeat of the club, inspiring your team and making a real impact every day.
- Qualifications: Experience in hospitality leadership and a passion for delivering top-notch customer service.
The predicted salary is between 29000 - 31000 £ per year.
Salary: £29,000 to £31,000 per annum with a £500 earnable bonus based on club targets each month.
HOURS: 40 hours per week
Ignite the Host team to deliver an unforgettable member experience—fueling standout service, sharp product knowledge, and unbeatable club standards. As the number 2 in the club, own the buzz of daily operations by keeping the gym floor spotless, member areas shining, and systems running smoothly, all while tackling queries and maintenance needs with speed and confidence. Lead by example to inspire the team to deliver dynamic, high-impact sales tours that smash KPIs, elevate POS performance, and keep the club performing at its peak every single day.
Key Responsibilities
- Coach the front of house team to deliver excellent consistent service at all times ensuring trained appropriately and proactively maintain gym floor standards.
- Lead and support the rest of the team in handling customer queries effectively through up-to-date product knowledge within the club (Classes, Equipment, Facilities).
- Lead the host team to own daily club standards — checklists, cleanliness, maintenance follow-ups, and safety checks.
- Manage completion of regular Health and safety tasks, stock take and operational systems (towel management, locker controls etc).
- Motivate the team to deliver a top-level member experience through maintaining the cleanliness of member areas, gym floor, recovery/wellness (regular walk arounds, clearing up weights etc) and vending machines.
- Coach and guide team on delivering effective sales tours to hit sales targets effective based on Club Manager’s strategy for the club.
- Log, track and escalate maintenance issues with contractors and suppliers to ensure equipment, facilities and stock are maintained effectively.
- Support when required with chasing debtors.
- This list is not exhaustive, you will be required to complete extra tasks within your skillset to support business needs.
Key KPIs for the role:
- Joiners
- Retention
- Vending
- Club experience – mystery shops and audit
Skills, Knowledge and Experience
- Experience supervising or leading a team in a hospitality setting.
- Background in commercial economics, sports education, hospitality or similar relevance.
- Demonstrable experience of delivering excellent customer service.
- Excellent communication and organisation skills.
- Keen eye for attention to detail.
- Ability to work as a team and use initiative to problem solve.
- Stress resilience, ability to handle different situations at once, prioritising skills.
We offer
- Participation in development program (host, hospitality manager, club manager).
- 25 days holiday (based on full-time employment).
- Exchange of holidays.
- Pension plan to support your future.
- Well-being matters: you and your family get unlimited access to OpenUp, our mental health and well-being partner.
- Unlimited access to all our first-class clubs for you and a +1.
Hospitality Manager in London employer: Gymbox
Join a vibrant team as a Hospitality Manager where your leadership will inspire exceptional service and create unforgettable experiences for our members. With a strong focus on employee development, you will have access to a structured growth programme, generous holiday allowances, and comprehensive well-being support, all within a dynamic club environment that prioritises excellence and teamwork. Enjoy the unique advantage of unlimited access to our top-tier facilities, ensuring both personal and professional fulfilment in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Gymbox. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Gymbox
Don't be shy about reaching out to Gymbox directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Gymbox and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Gymbox
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
