40 Hours |London
Salary per annum: £28,000
Urban Gym Group is looking for a Member Care Advisor to join our head office team. You’ll be the go-to person for our members, supporting them throughout their journey with us via online channels. From onboarding new members to keeping long-term members engaged, you’ll make sure every interaction feels personal, smooth, and part of the UGG experience. With your service mindset and commercial awareness, you’ll help members stay motivated, connected, and excited about being part of our community.
Your main responsibilities:
- Communicate with our members through our ticket system, live chat, and social media platforms (no phone channels are used at the moment)
- Accurately record conversations with our members
- Inform and advise our members about our services
You:
- Put member satisfaction at the heart of everything you do and consistently deliver high service standards
- Have a proactive, solutions-focused mindset and enjoy turning challenges into opportunities
- Are commercially driven: you understand how to retain members, spot upsell opportunities, and contribute to business growth
- Communicate fluently in English, with strong written skills and an eye for detail
- Thrive in a fast-paced, team-oriented environment and can work effectively across departments
- Bring a passion for fitness, well-being, and Urban Gym Group’s energetic, urban style — and know how to share that enthusiasm with others
We offer:
- Participation in development program (host, hospitality manager, club manager)
- 25 days holiday (based on full-time employment)
- Exchange of holidays
- Pension plan to support your future
- Well-being matters: you and your family get unlimited access to OpenUp, our mental health and well-being partner
- Unlimited access to all our first-class clubs for you and a +1
Customer Care Administrator in London employer: Gymbox
Gymbox is an exceptional employer for those passionate about fitness and creativity, offering a vibrant work culture that thrives on high energy and enthusiasm. With generous benefits like 25 days of annual leave, opportunities to teach classes, and access to in-house training, employees are encouraged to grow and develop within the company. Located in the heart of London, Gymbox provides a unique environment where staff can immerse themselves in a community of fitness lovers while enjoying perks like free gym memberships and wellbeing support.
