At a Glance
- Tasks: Create memorable experiences through exceptional customer service and dynamic club tours.
- Company: Join a vibrant fitness community focused on member satisfaction.
- Benefits: Competitive pay, 25 days holiday, pension plan, and unlimited gym access.
- Other info: Flexible hours with opportunities for career development in hospitality and management.
- Why this job: Shape the club atmosphere while making a real impact on members' fitness journeys.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 12.96 - 12.96 £ per hour.
Salary: £12.96 per hour
As a host you will have the opportunity to create memorable experiences for every member and prospect by delivering exceptional customer service and leading dynamic, informative club tours. You’ll play a key part in shaping the atmosphere of the club—keeping member areas clean, welcoming, and energising—while actively supporting a safe environment by spotting, reporting, and escalating any improvements to the clubs. You are a multi-tasker, handling various situations at once.
Key Responsibilities
- Provide excellent customer service to members and potential prospects in line with brand values.
- Deliver exceptional club tours to potential prospects, based on their needs, providing up to date information about the various products available and following up where appropriate.
- Ensure top level member experience through maintaining the cleanliness of member areas, gym floor (regular walk arounds, clearing up weights etc) and vending machines.
- Stocking towel area, vending and protein shake machine.
- Proactively reporting maintenance or facilities improvements.
- Ensure any health and safety risks are minimised upon discovery/reporting and follow correct procedures to rectify escalating where required.
- Ensure members and prospects details are correctly updated within relevant systems.
- Safely and securely open the club and close the club following specified checklists.
- Support with marketing campaigns, and member administration (Service Calls, member support, payment & Debt support).
This list is not exhaustive; you will be required from time to time to complete extra tasks within your skillset to support business need.
Skills, Knowledge and Experience
- Demonstrable ability to deliver excellent member service.
- Demonstrable commercial mindset and customer orientated.
- Background in commercial economics, sports education, hospitality or similar relevance.
- Excellent communication and organisational skills.
- Stress resilience, ability to handle different situations at once, prioritising skills.
- Ability to use initiative and work as a team.
- Availability for the minimum of 16 hours a week, for minimum a year.
- Demonstrable attention to detail.
- Ability to work flexibly for business needs, hours can range across weekends and evenings.
- Ability to work across multiple clubs.
- Ability to uphold the UGG Values of We Do, We Care, We Energise and We Challenge.
- Experience in the hospitality industry and/or fitness industry (desirable).
- Demonstrable commercial mindset.
- Interest in the fitness industry.
We offer
- Participation in development program (host, hospitality manager, club manager).
- 25 days holiday (based on full-time employment).
- Exchange of holidays.
- Pension plan to support your future.
- Well-being matters: you and your family get unlimited access to OpenUp, our mental health and well-being partner.
- Unlimited access to all our first-class clubs for you and a +1.
Host employer: Gymbox
Join our vibrant team as a Host, where you'll not only deliver exceptional customer service but also play a pivotal role in creating a welcoming atmosphere for our members and prospects. With opportunities for personal growth through our development programmes and the benefit of unlimited access to our first-class clubs, we prioritise your well-being and career advancement in a supportive environment that embodies our core values of care, energy, and challenge.
StudySmarter Expert Advice🤫
We think this is how you could land Host
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Gymbox and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Host
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Gymbox that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Gymbox.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Gymbox get a sense of who you are beyond your experience!
How to prepare for a job interview at Gymbox
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Gymbox and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
