Club Manager Westfield Studios (40 hours)

London | Fulltime Salary range: £35,000 - £40,000

Run the room. Set the standard. Build the cult. At our multi-studio concept, we don’t just run classes: we create experiences. Sweat-soaked, high-energy, community-first experiences that people plan their day around. As Club Manager, you’re the driving force behind it all. You own the vibe, the numbers, the people, and the results. This role is unique: you’ll be leading two distinct studio concepts under one roof. Different energy, different identity, but the same obsession with quality, community, and performance.

You’ll oversee two distinct class formats with different programming styles, instructor profiles, and member expectations, all delivered to the same uncompromising standard. You lead from the front: on the floor, behind the desk, and in the details. You build a team of hosts that deliver sharp, seamless service. You create a space where members feel seen, pushed, and part of something bigger. You’ll report into a Regional Manager and play a key role in executing both operational excellence and commercial performance at club level. This is your studio. Run it like it matters.

What you’ll do:

• Own the day-to-day running of both studio concepts: operations, service flow, standards, and atmosphere in a high-volume, high-energy environment.
• Uphold brand standards across programming, presentation, studio operations, and instructor delivery, no compromises.
• Lead, coach, and develop a high-performing host team that adapts effortlessly across both brands.
• Build strong, meaningful relationships with instructors, ensuring they feel supported, engaged, and consistently set up for success.
• Own the full instructor lifecycle: from onboarding and scheduling to performance management, engagement, and payroll excellence.
• Manage rotas, class schedules, and instructor coordination: always optimised, never chaotic.
• Train and support wider club teams to confidently promote and engage members with the studio product.
• Take full accountability for commercial performance: memberships, revenue, retention, and KPIs across the studio.
• Drive local growth through community building, partnerships, and smart, on-the-ground activation.
• Create a best-in-class member experience that feels effortless, consistent, and addictive.
• Recruit talent, onboard with impact, and continuously level up your team.
• Keep the studio sharp, clean, polished, on brand, no compromises.
• Collaborate with HQ and your Regional Manager on strategy, campaigns, and performance tracking. Execution is everything.
• Handle issues fast, professionally, and with zero drama.

Who you are:

• You’ve led teams in boutique fitness, hospitality, or a premium, high-energy customer environment.
• You bring experience managing class-based products, instructors, or studio-style operations.
• You’re people-first but commercially switched on: you know great service drives sales.
• You’re hands-on. No ivory towers. You’re in it, every day.
• You communicate with confidence, clarity, and presence.
• You thrive on targets, performance, and growth: you track it, own it, and push it.
• You’re comfortable operating across multiple concepts or formats and adapting your leadership style accordingly.
• You’re organised, decisive, and cool under pressure in a fast-paced environment.
• You don’t wait for problems: you fix them before they land.

What you get:

• The chance to run a studio with two distinct concepts; double the energy, double the opportunity.
• A fast-moving environment where ideas turn into action quickly.
• Real ownership, real impact, real growth.
• Competitive salary + performance-based bonus.
• Access to classes, team perks, and a community that actually trains hard.