At a Glance
- Tasks: Create memorable experiences and deliver exceptional customer service as a host.
- Company: Join a vibrant fitness club with a focus on community and well-being.
- Benefits: Earn £12.96 per hour, enjoy 25 days holiday, and access mental health support.
- Other info: Flexible hours, opportunities for career development, and a fun, energetic environment.
- Why this job: Shape the atmosphere of the club while making a real impact on members' experiences.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
The predicted salary is between 12.96 - 12.96 £ per hour.
Salary
£12.96 per hour
As a host you will have the opportunity to create memorable experiences for every member and prospect by delivering exceptional customer service and leading dynamic, informative club tours.
You’ll play a key part in shaping the atmosphere of the club—keeping member areas clean, welcoming, and energising—while actively supporting a safe environment by spotting, reporting, and escalating any improvements to the clubs.
You are a multi-tasker, handling various situations at once.
Key Responsibilities
- Provide excellent customer service to members and potential prospects in line with brand values.
- Deliver exceptional club tours to potential prospects, based on their needs, providing up to date information about the various products available and following up where appropriate.
- Ensure top level member experience through maintaining the cleanliness of member areas, gym floor (regular walk arounds, clearing up weights etc) and vending machines.
- Stocking towel area, vending and protein shake machine.
- Proactively reporting maintenance or facilities improvements.
- Ensure any health and safety risks are minimised upon discovery/reporting and follow correct procedures to rectify escalating where required.
- Ensure members and prospects details are correctly updated within relevant systems.
- Safely and securely open the club and close the club following specified checklists.
- Support with marketing campaigns, and member administration (Service Calls, member support, payment & Debt support).
- This list is not exhaustive; you will be required from time to time to complete extra tasks within your skillset to support business need.
Skills, Knowledge and Experience
- Demonstrable ability to deliver excellent member service
- Demonstrable commercial mindset and customer orientated
- Background in commercial economics, sports education, hospitality or similar relevance
- Excellent communication and organisational skills
- Stress resilience, ability to handle different situations at once, prioritising skills.
- Ability to use initiative and work as a team
- Availibility for the minimum of 16 hours a week, for minum a year.
- Demonstrable attention to detail
- Ability to work flexibly for business needs, hours can range across weekends and evenings
- Ability to work across multiple clubs
- Ability to uphold the UGG Values of We Do, We Care, We Energise and We Challenge
- Experience in the hospitality industry and/or fitness industry (desirable)
- Demonstrable commercial mindset
- Interest in the fitness industry
- We offer
- Participation in development program (host, hospitality manager, club manager)
- 25 days holiday (based on full-time employment)
- Exchange of holidays
- Pension plan to support your future
- Well-being matters: you and your family get unlimited access to Open Up, our mental health and well-being partner
- Unlimited access to all our first-class clubs for you and a +1
- #J-18808-Ljbffr
Host in City of Westminster employer: Gymbox - Victoria
As a Host at our vibrant club, you will be part of a dynamic team dedicated to creating memorable experiences for our members and prospects. We pride ourselves on fostering a supportive work culture that prioritises employee growth through development programmes and offers generous benefits such as 25 days holiday and unlimited access to our first-class facilities. Join us in a role where your contributions directly enhance the atmosphere and safety of our club, all while enjoying the perks of working in the exciting fitness industry.
StudySmarter Expert Advice🤫
We think this is how you could land Host in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Gymbox - Victoria. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Gymbox - Victoria
Don't be shy about reaching out to Gymbox - Victoria directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Host in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Gymbox - Victoria and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Gymbox - Victoria
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
