At a Glance
- Tasks: Create memorable experiences through exceptional customer service and dynamic club tours.
- Company: Join a vibrant fitness community focused on member satisfaction.
- Benefits: Competitive pay, 25 days holiday, pension plan, and unlimited gym access.
- Other info: Flexible hours with opportunities for career development in hospitality and management.
- Why this job: Shape the club atmosphere while making a real impact on members' fitness journeys.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 12.96 - 12.96 £ per hour.
Salary: £12.96 per hour
As a host, you will have the opportunity to create memorable experiences for every member and prospect by delivering exceptional customer service and leading dynamic, informative club tours. You’ll play a key part in shaping the atmosphere of the club—keeping member areas clean, welcoming, and energising—while actively supporting a safe environment by spotting, reporting, and escalating any improvements to the clubs. You are a multi-tasker, handling various situations at once.
Key Responsibilities- Provide excellent customer service to members and potential prospects in line with brand values.
- Deliver exceptional club tours to potential prospects, based on their needs, providing up to date information about the various products available and following up where appropriate.
- Ensure top level member experience through maintaining the cleanliness of member areas, gym floor (regular walk arounds, clearing up weights etc) and vending machines.
- Stocking towel area, vending and protein shake machine.
- Proactively reporting maintenance or facilities improvements.
- Ensure any health and safety risks are minimised upon discovery/reporting and follow correct procedures to rectify escalating where required.
- Ensure members and prospects details are correctly updated within relevant systems.
- Safely and securely open the club and close the club following specified checklists.
- Support with marketing campaigns, and member administration (Service Calls, member support, payment & Debt support).
This list is not exhaustive; you will be required from time to time to complete extra tasks within your skillset to support business need.
Skills, Knowledge and Experience- Demonstrable ability to deliver excellent member service.
- Demonstrable commercial mindset and customer orientated.
- Background in commercial economics, sports education, hospitality or similar relevance.
- Excellent communication and organisational skills.
- Stress resilience, ability to handle different situations at once, prioritising skills.
- Ability to use initiative and work as a team.
- Availability for a minimum of 16 hours a week, for a minimum of a year.
- Demonstrable attention to detail.
- Ability to work flexibly for business needs, hours can range across weekends and evenings.
- Ability to work across multiple clubs.
- Ability to uphold the UGG Values of We Do, We Care, We Energise and We Challenge.
- Experience in the hospitality industry and/or fitness industry (desirable).
- Demonstrable commercial mindset.
- Interest in the fitness industry.
- Participation in development program (host, hospitality manager, club manager).
- 25 days holiday (based on full-time employment).
- Exchange of holidays.
- Pension plan to support your future.
- Well-being matters: you and your family get unlimited access to OpenUp, our mental health and well-being partner.
- Unlimited access to all our first-class clubs for you and a +1.
Host employer: Gymbox - Stratford
Gymbox is an exceptional employer that thrives on a vibrant and energetic work culture, perfect for those who are passionate about fitness and sales. With competitive salaries, opportunities for bonuses, and a commitment to employee growth through training and development, you'll find a rewarding career path here. Plus, enjoy unique perks like free gym memberships and a fun, dynamic environment that makes every day feel like a new adventure.
