At a Glance
- Tasks: Create memorable experiences and deliver exceptional customer service at various club locations.
- Company: Join a vibrant fitness community focused on member satisfaction and well-being.
- Benefits: Competitive pay, 25 days holiday, pension plan, and unlimited gym access for you and a friend.
- Other info: Flexible hours with opportunities for career development in hospitality and management.
- Why this job: Be part of a dynamic team that energises and supports members in their fitness journey.
- Qualifications: Customer service skills, ability to multitask, and a passion for fitness.
The predicted salary is between 12 - 13 £ per hour.
Salary: £12.96 per hour
Location: Please be aware you will have to be able to work at all the listed locations below:
- Bank
- Elephant & Castle
- Holborn
- Farringdon
- Old Street
- Victoria
- Westfield Stratford
- Finsbury Park
Shifts: Available Friday to Sunday for all shifts between 5:30 AM and 11:15 PM
Hours per week: 24 hours
As a host, you will have the opportunity to create memorable experiences for every member and prospect by delivering exceptional customer service and leading dynamic, informative club tours. You’ll play a key part in shaping the atmosphere of the club—keeping member areas clean, welcoming, and energising—while actively supporting a safe environment by spotting, reporting, and escalating any improvements to the clubs. You are a multi-tasker, handling various situations at once.
Key Responsibilities
- Provide excellent customer service to members and potential prospects in line with brand values.
- Deliver exceptional club tours to potential prospects, based on their needs, providing up to date information about the various products available and following up where appropriate.
- Ensure top level member experience through maintaining the cleanliness of member areas, gym floor (regular walk arounds, clearing up weights etc) and vending machines.
- Stocking towel area, vending and protein shake machine.
- Proactively reporting maintenance or facilities improvements.
- Ensure any health and safety risks are minimised upon discovery/reporting and follow correct procedures to rectify escalating where required.
- Ensure members and prospects details are correctly updated within relevant systems.
- Safely and securely open the club and close the club following specified checklists.
- Support with marketing campaigns, and member administration (Service Calls, member support, payment & Debt support).
- This list is not exhaustive; you will be required from time to time to complete extra tasks within your skillset to support business need.
Skills, Knowledge and Experience
- Demonstrable ability to deliver excellent member service.
- Demonstrable commercial mindset and customer orientated.
- Background in commercial economics, sports education, hospitality or similar relevance.
- Excellent communication and organisational skills.
- Stress resilience, ability to handle different situations at once, prioritising skills.
- Ability to use initiative and work as a team.
- Availability for the minimum of 16 hours a week, for minimum a year.
- Demonstrable attention to detail.
- Ability to work flexibly for business needs, hours can range across weekends and evenings.
- Ability to work across multiple clubs.
- Ability to uphold the UGG Values of We Do, We Care, We Energise and We Challenge.
- Experience in the hospitality industry and/or fitness industry (desirable).
- Demonstrable commercial mindset.
- Interest in the fitness industry.
We offer
- Participation in development program (host, hospitality manager, club manager).
- 25 days holiday (based on full‑time employment).
- Exchange of holidays.
- Pension plan to support your future.
- Well‑being matters: you and your family get unlimited access to OpenUp, our mental health and well‑being partner.
- Unlimited access to all our first‑class clubs for you and a +1.
Gymbox Roaming Host East & Central (24 hours) in London employer: Gymbox - Head Office
Gymbox is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work environment across multiple vibrant locations in East and Central London. With a commitment to professional development through structured programmes and generous benefits like unlimited access to fitness clubs and mental health support, Gymbox fosters a culture of care and energy, making it an ideal place for those passionate about fitness and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Gymbox Roaming Host East & Central (24 hours) in London
✨Tip Number 1
Get to know the Gymbox vibe! Before your interview, check out their social media and website. This will help you understand their brand values and show that you're genuinely interested in creating those memorable experiences for members.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle different situations at once. Role-play with a friend or family member to get comfortable with delivering exceptional service under pressure.
✨Tip Number 3
Be ready to showcase your multi-tasking abilities! During interviews, share examples from past experiences where you successfully juggled multiple tasks. This will highlight your stress resilience and organisational skills, which are key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Gymbox team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Gymbox Roaming Host East & Central (24 hours) in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for customer service and the fitness industry.
Tailor Your Application:Make sure to customise your application for the Gymbox Roaming Host role. Highlight your relevant experience in hospitality or fitness, and how it aligns with our values of We Do, We Care, We Energise, and We Challenge.
Be Specific About Your Availability:Since this role requires flexibility, be clear about your availability in your application. Mention the days and times you can work, especially if you can cover shifts on weekends and evenings!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Gymbox - Head Office
✨Know the Club Inside Out
Before your interview, make sure you research Gymbox and its various locations. Familiarise yourself with their services, values, and what makes them stand out in the fitness industry. This will not only show your genuine interest but also help you tailor your answers to align with their brand.
✨Showcase Your Customer Service Skills
As a host, delivering exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Think about how you can demonstrate your ability to create memorable experiences and handle multiple situations at once.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and stress resilience. Prepare for scenarios like handling a difficult member or managing a busy shift. Practising your responses will help you feel more confident and articulate during the interview.
✨Emphasise Teamwork and Initiative
Highlight your ability to work as part of a team while also showcasing your initiative. Share examples of how you've contributed to a positive team environment or taken the lead on a project. This will demonstrate that you can uphold Gymbox's values of 'We Do' and 'We Care'.
