At a Glance
- Tasks: Create memorable experiences and deliver exceptional customer service at various club locations.
- Company: Join Gymbox, a vibrant fitness community with a focus on member experience.
- Benefits: Earn £12.96 per hour, enjoy 25 days holiday, and access unlimited gym facilities.
- Other info: Flexible shifts available, with opportunities for career development in hospitality and management.
- Why this job: Be part of a dynamic team shaping the atmosphere of our clubs while promoting fitness.
- Qualifications: Customer service skills, ability to multitask, and a passion for fitness.
The predicted salary is between 12 - 13 £ per hour.
Salary: £12.96 per hour
Location: Please be aware you will have to be able to work at all the listed locations below:
- Bank
- Elephant & Castle
- Holborn
- Farringdon
- Old Street
- Victoria
- Westfield Stratford
- Finsbury Park
Shifts: Available Friday to Sunday for all shifts between 5:30 AM and 11:15 PM
Hours per week: 24 hours
As a host you will have the opportunity to create memorable experiences for every member and prospect by delivering exceptional customer service and leading dynamic, informative club tours. You’ll play a key part in shaping the atmosphere of the club—keeping member areas clean, welcoming, and energising—while actively supporting a safe environment by spotting, reporting, and escalating any improvements to the clubs. You are a multi-tasker, handling various situations at once.
Key Responsibilities
- Provide excellent customer service to members and potential prospects in line with brand values.
- Deliver exceptional club tours to potential prospects, based on their needs, providing up to date information about the various products available and following up where appropriate.
- Ensure top level member experience through maintaining the cleanliness of member areas, gym floor (regular walk arounds, clearing up weights etc) and vending machines.
- Stocking towel area, vending and protein shake machine.
- Proactively reporting maintenance or facilities improvements.
- Ensure any health and safety risks are minimised upon discovery/reporting and follow correct procedures to rectify escalating where required.
- Ensure members and prospects details are correctly updated within relevant systems.
- Safely and securely open the club and close the club following specified checklists.
- Support with marketing campaigns, and member administration (Service Calls, member support, payment & Debt support).
This list is not exhaustive; you will be required from time to time to complete extra tasks within your skillset to support business need.
Skills, Knowledge and Experience
- Demonstrable ability to deliver excellent member service.
- Demonstrable commercial mindset and customer orientated.
- Background in commercial economics, sports education, hospitality or similar relevance.
- Excellent communication and organisational skills.
- Stress resilience, ability to handle different situations at once, prioritising skills.
- Ability to use initiative and work as a team.
- Availability for the minimum of 16 hours a week, for minimum a year.
- Demonstrable attention to detail.
- Ability to work flexibly for business needs, hours can range across weekends and evenings.
- Ability to work across multiple clubs.
- Ability to uphold the UGG Values of We Do, We Care, We Energise and We Challenge.
- Experience in the hospitality industry and/or fitness industry (desirable).
- Demonstrable commercial mindset.
- Interest in the fitness industry.
We offer
- Participation in development program (host, hospitality manager, club manager).
- 25 days holiday (based on full‑time employment).
- Exchange of holidays.
- Pension plan to support your future.
- Well‑being matters: you and your family get unlimited access to OpenUp, our mental health and well‑being partner.
- Unlimited access to all our first‑class clubs for you and a +1.
Gymbox Roaming Host East & Central (24 hours) employer: Gymbox - Head Office
Gymbox is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work environment across multiple vibrant locations in East and Central London. With a commitment to professional development through structured programmes and a focus on maintaining a positive atmosphere, employees enjoy generous benefits including 25 days of holiday, a pension plan, and unlimited access to all clubs for personal fitness. Join us to be part of a team that values energy, care, and challenge, ensuring every day is rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Gymbox Roaming Host East & Central (24 hours)
✨Tip Number 1
Get to know the Gymbox vibe! Before your interview, check out their social media and website. This will help you understand their brand values and show that you're genuinely interested in creating those memorable experiences for members.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle different situations at once. Being able to demonstrate your stress resilience and multi-tasking abilities during the interview will really impress them.
✨Tip Number 3
Be ready to talk about your experience! Whether it's in hospitality or fitness, have some examples up your sleeve that showcase your excellent communication and organisational skills. They want to see how you can contribute to the club atmosphere.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to be part of the Gymbox team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Gymbox Roaming Host East & Central (24 hours)
Some tips for your application 🫡
Show Your Passion for Fitness:When writing your application, let us know why you're excited about the fitness industry. Share any personal experiences or interests that connect you to our brand values—We Do, We Care, We Energise, and We Challenge.
Tailor Your Application:Make sure to customise your application for the Gymbox Roaming Host role. Highlight your customer service skills and any relevant experience in hospitality or fitness. We want to see how you can contribute to creating memorable experiences for our members!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well. This will help us quickly understand your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Gymbox - Head Office
✨Know the Club Inside Out
Before your interview, make sure you research Gymbox and its various locations. Familiarise yourself with their services, values, and what makes them unique. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about situations where you went above and beyond to create a memorable experience for someone. This is crucial as the role heavily focuses on member interaction.
✨Demonstrate Your Multi-tasking Ability
Since the job requires handling various tasks simultaneously, be ready to discuss how you manage multiple responsibilities. Share specific instances where you successfully juggled different duties while maintaining a high standard of service.
✨Emphasise Your Team Spirit
Gymbox values teamwork, so highlight your ability to work collaboratively. Prepare to talk about times when you supported your colleagues or contributed to a positive team environment. This will show that you align with their core values of 'We Do' and 'We Care'.
