At a Glance
- Tasks: Create memorable experiences through exceptional customer service and dynamic club tours.
- Company: Join a vibrant fitness community focused on member satisfaction.
- Benefits: Earn £12.96 per hour, enjoy 25 days holiday, and access mental health support.
- Other info: Flexible hours, career development opportunities, and access to all clubs for you and a friend.
- Why this job: Shape the club atmosphere while making a real impact on members' fitness journeys.
- Qualifications: Excellent communication skills and a passion for customer service required.
The predicted salary is between 12 - 13 £ per hour.
Salary: £12.96 per hour
Start date: June 15, 2026
As a host you will have the opportunity to create memorable experiences for every member and prospect by delivering exceptional customer service and leading dynamic, informative club tours. You’ll play a key part in shaping the atmosphere of the club—keeping member areas clean, welcoming, and energising—while actively supporting a safe environment by spotting, reporting, and escalating any improvements to the clubs. You are a multi-tasker, handling various situations at once.
Key Responsibilities- Provide excellent customer service to members and potential prospects in line with brand values.
- Deliver exceptional club tours to potential prospects, based on their needs, providing up to date information about the various products available and following up where appropriate.
- Ensure top level member experience through maintaining the cleanliness of member areas, gym floor (regular walk arounds, clearing up weights et cetera) and vending machines.
- Stocking towel area, vending and protein shake machine.
- Proactively reporting maintenance or facilities improvements.
- Ensure any health and safety risks are minimised upon discovery/reporting and follow correct procedures to rectify escalating where required.
- Ensure members and prospects details are correctly updated within relevant systems.
- Safely and securely open the club and close the club following specified checklists.
- Support with marketing campaigns, and member administration (Service Calls, member support, payment & Debt support).
This list is not exhaustive; you will be required from time to time to complete extra tasks within your skillset to support business need.
Skills, Knowledge and Experience- Demonstrable ability to deliver excellent member service.
- Demonstrable commercial mindset and customer orientated.
- Background in commercial economics, sports education, hospitality or similar relevance.
- Excellent communication and organisational skills.
- Stress resilience, ability to handle different situations at once, prioritising skills.
- Ability to use initiative and work as a team.
- Availability for the minimum of 16 hours a week, for minimum a year.
- Demonstrable attention to detail.
- Ability to work flexibly for business needs, hours can range across weekends and evenings.
- Ability to work across multiple clubs.
- Ability to uphold the UGG Values of We Do, We Care, We Energise and We Challenge.
- Experience in the hospitality industry and/or fitness industry (desirable).
- Demonstrable commercial mindset.
- Interest in the fitness industry.
- Participation in development program (host, hospitality manager, club manager).
- 25 days holiday (based on full-time employment).
- Exchange of holidays.
- Pension plan to support your future.
- Well-being matters: you and your family get unlimited access to OpenUp, our mental health and well-being partner.
- Unlimited access to all our first-class clubs for you and a +1.
Host employer: Gymbox - Finsbury Park
Gymbox - Finsbury Park is an exceptional employer that prioritises a vibrant work culture and employee development. With a focus on delivering outstanding member experiences, you will be part of a dynamic team that values collaboration and creativity, while enjoying flexible hours and opportunities for growth within the fitness industry.
StudySmarter Expert Advice🤫
We think this is how you could land Host
✨Tip Number 1
Get to know the club inside out! Familiarise yourself with all the facilities and services we offer. This way, when you’re giving tours or chatting with prospects, you can share your enthusiasm and knowledge, making their experience memorable.
✨Tip Number 2
Practice your customer service skills! Role-play different scenarios with friends or family. The more comfortable you are handling various situations, the better you’ll be at creating a welcoming atmosphere for our members and prospects.
✨Tip Number 3
Stay organised! Keep track of member details and any maintenance issues that pop up. Use a checklist to ensure everything is in tip-top shape before opening and closing the club. This will help us maintain a clean and energising environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining the team. Plus, it gives you a chance to showcase your personality and passion for the fitness industry right from the start.
We think you need these skills to ace Host
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for creating memorable experiences and delivering top-notch customer service.
Tailor Your Application:Make sure to tailor your application to the role of Host. Highlight any relevant experience in hospitality or customer service, and mention how you can contribute to maintaining a clean and energising atmosphere at our clubs.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to see your skills and experiences that match the job description. We appreciate straightforward communication!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Gymbox - Finsbury Park
✨Know the Club Inside Out
Before your interview, make sure you’re familiar with the club’s offerings and values. Research their services, products, and any recent news. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to create memorable experiences for members and prospects.
✨Demonstrate Your Multi-Tasking Ability
Since the role requires handling various situations at once, be ready to discuss how you manage multiple tasks effectively. Share specific instances where you successfully prioritised tasks under pressure, showcasing your organisational skills.
✨Emphasise Your Team Spirit
The club values teamwork, so highlight your ability to work collaboratively. Prepare to discuss how you’ve contributed to a team environment in previous roles, and be ready to share how you can support your colleagues while maintaining a positive atmosphere.
