At a Glance
- Tasks: Create memorable experiences through exceptional customer service and dynamic club tours.
- Company: Join a vibrant fitness community focused on member satisfaction.
- Benefits: Competitive pay, 25 days holiday, pension plan, and unlimited gym access.
- Other info: Opportunities for career growth in hospitality and fitness management.
- Why this job: Shape the club atmosphere while making a real impact on members' fitness journeys.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 12 - 13 £ per hour.
Salary: £12.96 per hour
Host Hours: 32 hours per week
As a host you will have the opportunity to create memorable experiences for every member and prospect by delivering exceptional customer service and leading dynamic, informative club tours. You’ll play a key part in shaping the atmosphere of the club—keeping member areas clean, welcoming, and energising—while actively supporting a safe environment by spotting, reporting, and escalating any improvements to the clubs. You are a multi-tasker, handling various situations at once.
Key Responsibilities
- Provide excellent customer service to members and potential prospects in line with brand values.
- Deliver exceptional club tours to potential prospects, based on their needs, providing up to date information about the various products available and following up where appropriate.
- Ensure top level member experience through maintaining the cleanliness of member areas, gym floor (regular walk arounds, clearing up weights etc) and vending machines.
- Stocking towel area, vending and protein shake machine.
- Proactively reporting maintenance or facilities improvements.
- Ensure any health and safety risks are minimised upon discovery/reporting and follow correct procedures to rectify escalating where required.
- Ensure members and prospects details are correctly updated within relevant systems.
- Safely and securely open the club and close the club following specified checklists.
- Support with marketing campaigns, and member administration (Service Calls, member support, payment & Debt support).
This list is not exhaustive; you will be required from time to time to complete extra tasks within your skillset to support business need.
Skills, Knowledge and Experience
- Demonstrable ability to deliver excellent member service.
- Demonstrable commercial mindset and customer orientated.
- Background in commercial economics, sports education, hospitality or similar relevance.
- Excellent communication and organisational skills.
- Stress resilience, ability to handle different situations at once, prioritising skills.
- Ability to use initiative and work as a team.
- Availability for the minimum of 16 hours a week, for minimum a year.
- Demonstrable attention to detail.
- Ability to work flexibly for business needs, hours can range across weekends and evenings.
- Ability to work across multiple clubs.
- Ability to uphold the UGG Values of We Do, We Care, We Energise and We Challenge.
- Experience in the hospitality industry and/or fitness industry (desirable).
- Demonstrable commercial mindset.
- Interest in the fitness industry.
We offer
- Participation in development program (host, hospitality manager, club manager).
- 25 days holiday (based on full-time employment).
- Exchange of holidays.
- Pension plan to support your future.
- Well-being matters: you and your family get unlimited access to OpenUp, our mental health and well-being partner.
- Unlimited access to all our first-class clubs for you and a +1.
Host employer: Gymbox - Farringdon
Gymbox is an exceptional employer that thrives on a vibrant and energetic work culture, perfect for those looking to make a mark in the fitness industry. With competitive salaries, generous bonuses, and a commitment to employee growth through training and development, we empower our Sales Consultants to excel while enjoying unique perks like free gym memberships and a fun, dynamic environment. Join us in redefining fitness in the capital and be part of a team that celebrates individuality and passion.
StudySmarter Expert Advice🤫
We think this is how you could land Host
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the vibe during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your skills match the role of a host, especially your customer service experience and ability to multitask.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and looking the part shows you’re serious about the role and ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Host
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and the fitness industry. Make it engaging and relatable!
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience in hospitality or fitness, and demonstrate how your skills align with our values of We Do, We Care, We Energise, and We Challenge.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that showcases your key achievements without unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate—just a few clicks and you’re done!
How to prepare for a job interview at Gymbox - Farringdon
✨Know the Club Inside Out
Before your interview, make sure you’re familiar with the club's offerings and values. Research their services, products, and any recent news. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to create memorable experiences for members and prospects.
✨Demonstrate Your Multi-Tasking Ability
Since the role requires handling various situations at once, be ready to discuss how you manage multiple tasks effectively. Share specific instances where you successfully juggled responsibilities while maintaining a high level of service.
✨Emphasise Teamwork and Initiative
Highlight your ability to work as part of a team and take initiative. Discuss how you’ve contributed to a positive team environment in previous roles and how you can bring that energy to the club. This aligns perfectly with the club’s values of We Do, We Care, We Energise, and We Challenge.
