At a Glance
- Tasks: Assist NHS customers with enquiries and resolve issues in a fast-paced environment.
- Company: Join GXO, a leading provider of innovative supply chain solutions.
- Benefits: Enjoy a salary up to £26,306.06, 28 days leave, and fantastic employee perks.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference by supporting the NHS and helping others every day.
- Qualifications: Strong communication skills, customer-focused mindset, and team player attitude.
The predicted salary is between 26306 - 26306 £ per year.
Are you passionate about helping others and making a difference every day? Do you thrive in a fast-paced, team-focused environment? Are you a problem-solver with a keen eye for detail? If you answered yes, then this could be the perfect opportunity for you!
Here at GXO, we’re looking for a dedicated Customer Service Advisor to join our friendly and professional team based in our Maidstone DC, supporting our NHS Supply Chain contract. In this role, you’ll be the first point of contact for NHS customers, helping to ensure they receive the highest standard of service and support.
These are full-time, permanent positions. You’ll be working Monday to Friday, covering the hours of 09:00 till 17:00.
Pay, benefits and more:
We’re looking to offer a salary of up to £26,306.06 per annum and 28 days annual leave inclusive of bank holidays. Your benefits package includes a blue-light card, flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!
What you’ll do on a typical day:
- Handling customer enquiries via our call management system with accuracy and care
- Investigating and resolving issues promptly within service guidelines
- Managing urgent orders, returns, and complaints with empathy and efficiency
- Liaising with internal departments to ensure smooth communication and service delivery
- Maintaining customer profiles and proactively managing service changes
What you need to succeed at GXO:
- Excellent communication skills – both written and verbal
- Strong organisational and time management abilities
- A customer-focused mindset with a proactive approach
- Team player with a positive attitude and a willingness to learn
- Good IT skills (Word, Excel; bespoke systems experience is a bonus)
We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.
GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Specialist, Customer Service employer: GXO
At GXO, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and teamwork. Located in Maidstone, our Customer Service team plays a vital role in supporting the NHS Supply Chain, providing meaningful work that directly impacts the community. With competitive salaries, comprehensive benefits, and ample opportunities for personal and professional growth, GXO is dedicated to fostering a rewarding environment where employees can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist, Customer Service
✨Tip Number 1
Get to know the company! Research GXO and their values, especially their commitment to customer service and diversity. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can articulate your thoughts clearly and confidently. Role-play common customer scenarios with a friend to get comfortable with handling enquiries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues or improved processes. Be ready to share these stories during your interview to demonstrate your proactive mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and familiar with online systems, which is a bonus for this role!
We think you need these skills to ace Specialist, Customer Service
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how you can make a difference in our team and the lives of our customers!
Be Detail-Oriented:Since we’re looking for someone with a keen eye for detail, make sure to highlight any relevant experiences where you've successfully managed customer enquiries or resolved issues. It’s all about showcasing your problem-solving skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who take the extra step to align their skills with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our friendly team!
How to prepare for a job interview at GXO
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle enquiries, manage complaints, and provide support with empathy. This will show that you’re not just passionate about helping others but also knowledgeable about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you successfully resolved issues for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think on your feet and tackle challenges head-on.
✨Emphasise Teamwork and Communication
Since this role is team-focused, be ready to discuss how you work well with others. Share specific instances where you collaborated with colleagues to achieve a common goal. Highlight your communication skills, both verbal and written, as they are crucial in this position.
✨Familiarise Yourself with GXO’s Values
Research GXO’s mission and values before the interview. Be prepared to discuss how your personal values align with theirs, especially regarding diversity and inclusion. Showing that you resonate with their culture can set you apart from other candidates.
