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- Tasks: Help NHS customers with enquiries and resolve issues in a fast-paced environment.
- Company: Join GXO, a supportive and diverse team dedicated to making a difference.
- Benefits: Earn up to £25,416.49, enjoy 25 days leave, and access great perks.
- Why this job: Make a real impact while developing your skills in customer service.
- Qualifications: Strong communication skills and a proactive, customer-focused mindset.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
The predicted salary is between 21000 - 30000 £ per year.
Are you passionate about helping others and making a difference every day? Do you thrive in a fast-paced, team-focused environment? Are you a problem-solver with a keen eye for detail?
If you answered yes, then this could be the perfect opportunity for you!
Here at GXO, we’re looking for x2 dedicated Customer Service Advisors to join our friendly and professional team based in our Maidstone DC, supporting our NHS contract. In this role, you’ll be the first point of contact for NHS customer, helping to ensure they receive the highest standard of service and support.
These are full-time, permanent positions. You’ll be working Monday to Friday, covering the hours of 09:00 till 17:00.
Pay, benefits and more:
We’re looking to offer a salary of up to £25,416.49 per annum and 25 days annual leave (plus bank holidays). Your benefits package includes, a blue-light card, flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!
What you’ll do on a typical day:
- Handling customer enquiries via our call management system with accuracy and care
- Investigating and resolving issues promptly within service guidelines
- Managing urgent orders, returns, and complaints with empathy and efficiency
- Liaising with internal departments to ensure smooth communication and service delivery
- Maintaining customer profiles and proactively managing service changes
What you need to succeed at GXO:
- Excellent communication skills – both written and verbal
- Strong organisational and time management abilities
- A customer-focused mindset with a proactive approach
- Team player with a positive attitude and a willingness to learn
- Good IT skills (Word, Excel; bespoke systems experience is a bonus)
GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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Customer Service Advisor employer: GXO
Contact Detail:
GXO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research GXO and their NHS contract. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the GXO team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see how you can make a difference in our team and the lives of our customers!
Be Clear and Concise: Keep your application straightforward and to the point. Highlight your relevant skills and experiences that match the job description, so we can easily see why you're a great fit for the role.
Tailor Your Application: Make sure to customise your application for this specific role. Mention your customer service experience and any problem-solving examples that demonstrate your keen eye for detail – we love that!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at GXO
✨Know Your Customer Service Basics
Before heading into the interview, brush up on key customer service principles. Understand what makes great service and be ready to share examples of how you've provided excellent support in the past. This will show your passion for helping others and your problem-solving skills.
✨Showcase Your Communication Skills
Since communication is crucial for a Customer Service Advisor, practice articulating your thoughts clearly. You might want to prepare answers to common questions about handling difficult customers or resolving complaints. Remember, it’s not just what you say, but how you say it!
✨Demonstrate Team Spirit
GXO values teamwork, so be prepared to discuss how you’ve collaborated with others in previous roles. Share specific instances where you worked as part of a team to achieve a goal or resolve an issue. This will highlight your positive attitude and willingness to learn.
✨Familiarise Yourself with the Company
Do a bit of research on GXO and their NHS contract. Understanding their mission and values will help you align your answers with what they’re looking for. Plus, it shows that you’re genuinely interested in the role and the company!
