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- Tasks: Join a team delivering happiness by assisting in product deliveries to customers' doorsteps.
- Company: GXO, a leading provider of innovative supply chain solutions.
- Benefits: Competitive pay, holiday entitlement, store discounts, and access to online training.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Customer service skills and a positive attitude; experience preferred but not essential.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 22000 - 28000 £ per year.
Do you enjoy being part of a team that delivers happiness to customers' doorsteps? Are you ready to play a key role in delivering B&Q products with care and precision? If the answer is Yes, read on! Here at GXO, we're working together with B&Q and are looking for Drivers Mate to join our Store to Home team in Swindon (SN2 2DJ). You'll be working on a full-time, permanent basis, following a two-week rotating shift pattern: Week 1 - Monday to Friday / Week 2 - Sunday to Thursday, with a start time of 11:00. The role is contracted to 40 hours per week.
Pay, benefits and more:
- An hourly rate of £12.58, that is an annual salary of £26,166.40
- Overtime pay of £18.87 per hour (when applicable, paid over 40hrs)
- Holiday pay and Workplace pension
- B&Q store discount upon successful completion of probation period
- A 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme
- Access to our MyBenefits platform offering a variety of high street discounts, cashback cards, a saving scheme and much more!
- Access to GXO University - home to a wealth of online training courses, meaning your development never ends!
What you'll do on a typical day:
- Work as a part of two-person team delivering products to customer premises (room of choice) on multidrop basis - an average of 16 drops per day off peak and 24 drop per day in peak season
- Assist the delivery driver in parking and manoeuvring a company vehicle as well as loading and unloading of vehicles as and when required
- Provide effective customer service while ensuring goods are delivered in excellent condition
- Ensure that customers are kept informed of their estimated time of delivery and any issues are communicated in a polite and courteous manner
What you need to succeed at GXO:
- Experience of dealing with multi drop home delivery preferred but not essential
- Excellent customer service skills, both written and verbal
- Willingness to complete manual handling tasks such as pulling, lifting, and pushing
- Can do attitude with a knack for problem solving
- Willingness to undertake pre-employment Disclosure and Barring Service (DBS Check)
- Be prepared to commute to Swindon (SN2 2DJ) for the required shift pattern
We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.
Drivers Mate in Swindon employer: GXO Logistics
Contact Detail:
GXO Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drivers Mate in Swindon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GXO and B&Q. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering happiness, think of examples from your past experiences where you’ve gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Be ready to show off your teamwork skills! As a Drivers Mate, you’ll be working closely with a delivery driver. Think of times when you’ve successfully collaborated with others and be prepared to share those examples.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Drivers Mate in Swindon
Some tips for your application 🫡
Show Your Team Spirit: When writing your application, let us know how much you enjoy being part of a team. Share any experiences where you’ve worked closely with others to achieve a common goal, especially in delivery or customer service roles.
Highlight Customer Service Skills: We’re all about delivering happiness, so make sure to emphasise your customer service skills in your application. Give examples of how you've gone the extra mile for customers in previous jobs.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to be yourself!
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It’s the best way to ensure we get all your details and can consider you for the Drivers Mate role!
How to prepare for a job interview at GXO Logistics
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Drivers Mate involves. Familiarise yourself with the responsibilities like assisting the driver, delivering products, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this job is all about delivering happiness to customers, be ready to discuss your previous experiences in customer service. Think of specific examples where you went above and beyond to help someone. This will demonstrate your ability to handle customer interactions positively.
✨Prepare for Practical Questions
Expect questions about manual handling and problem-solving scenarios. You might be asked how you'd handle a delivery issue or assist the driver in tricky situations. Practise your responses to these types of questions so you can showcase your 'can-do' attitude effectively.
✨Dress for Success
Even though this is a practical job, first impressions matter! Dress smartly for your interview to show that you take the opportunity seriously. A neat appearance can set a positive tone and help you feel more confident during the conversation.
