At a Glance
- Tasks: Deliver exceptional customer service and manage enquiries efficiently in a fast-paced environment.
- Company: Join GXO, a leading provider of innovative supply chain solutions.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and retail discounts.
- Other info: Inclusive workplace with great career growth opportunities and support for diverse candidates.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Customer service experience or NVQ Level 3, strong communication skills, and attention to detail.
The predicted salary is between 13767 - 13767 £ per year.
Have you got great customer service skills and an eye for detail? Do you enjoy working in a busy environment and taking ownership of tasks? Then this could be the role for you. Here at GXO, we are currently recruiting for a Central Planning Clerk to join our Branston team, supporting our customer, B&Q. In this role, you will work closely with colleagues to deliver an exceptional level of service to our customers, ensuring all enquiries are handled efficiently and professionally. If you thrive in a fast-paced environment, have strong communication skills, and enjoy helping others, we'd love to hear from you.
This is a part-time, permanent position, working any 5 from 7 shifts between 17:00-21:00.
Pay, benefits and more:
- We're looking to offer a salary of £13,767.08 (plus a 25% unsocial allowance for weekends and after 20:00).
- 25 days annual leave (plus bank holidays).
- Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts.
What you'll do on a typical day:
- Deliver high-quality service by working collaboratively with team members and sharing knowledge and expertise.
- Handle all incoming customer calls in line with SLA requirements, ensuring prompt and appropriate responses.
- Manage customer incident calls and emails from initial contact through to resolution.
- Maintain accurate and up-to-date records, including designated spreadsheets and documentation.
- Rebook customer orders and provide updates via phone or text message.
- Follow all operational procedures, reporting any incidents of non-compliance as required.
What you need to succeed at GXO:
- Previous customer service experience or NVQ Level 3 in Customer Service.
- Strong communication skills, both written and verbal, with the ability to work in a busy environment.
- A committed team player who is well organised and takes ownership of tasks.
- High attention to detail with confident IT skills, including Microsoft Office.
- Educated to GCSE level or equivalent.
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.
Operations Planning Coordinator employer: GXO Logistics
GXO Logistics is an excellent employer that fosters a dynamic and inclusive work culture, perfect for those who thrive in fast-paced environments. With a strong focus on employee development and growth opportunities, we empower our HR Advisors to drive meaningful change and build impactful relationships within the organisation. Located in a vibrant area, our team enjoys a collaborative atmosphere that encourages innovation and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Planning Coordinator
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like GXO Logistics and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at GXO Logistics and let us see your personality shine through!
We think you need these skills to ace Operations Planning Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and GXO Logistics.
Get Familiar with Our Brand:Before applying, take some time to learn about GXO Logistics and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at GXO Logistics
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress GXO Logistics.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which GXO Logistics will surely appreciate.
