At a Glance
- Tasks: Monitor delivery performance, manage customer queries, and ensure smooth communication across the transport network.
- Company: Join GXO, a leading provider of innovative supply chain solutions.
- Benefits: Enjoy a competitive salary, 23 days annual leave, and career development opportunities.
- Other info: Work on a 4 on / 4 off shift pattern with excellent career growth potential.
- Why this job: Be part of a dynamic team that values customer service and problem-solving in a fast-paced environment.
- Qualifications: Experience in customer service or logistics, strong communication skills, and a proactive mindset.
The predicted salary is between 28393 - 28393 £ per year.
Are you a customer focused professional who thrives in a fast paced transport environment? Do you enjoy managing data, communicating with stakeholders and solving problems in real time? Are you confident balancing multiple priorities while delivering excellent service to customers? Here at GXO, we're recruiting for a Customer Service Advisor to support our Clicklink operation in Northampton. This is a 12 month fixed term maternity cover role, working a 4 on / 4 off shift pattern (06:00 - 18:00) on-site, where you'll play a key role in monitoring performance, supporting customer relationships and ensuring smooth communication across the transport network.
Pay, benefits and more:
- We're offering a salary of £28,393, along with 23 days annual leave (increasing with service).
- Company sponsored pension scheme
- Life assurance
- 24/7 access to an online GP service
- Comprehensive employee assistance programme
- High street discounts
- Cashback cards
- Cycle to work schemes
- Opportunities to develop your career within GXO
What you'll do on a typical day:
- Monitor delivery performance and driver activity across the network, proactively identifying service risks and escalating issues to ensure consistent service delivery.
- Act as a central point of communication between transport teams, customers and internal stakeholders, ensuring accurate and timely updates are shared across all parties.
- Manage and maintain operational systems, including data entry, tracking information and performance reporting, ensuring accuracy and integrity of all information.
- Analyse service performance and reporting data, identifying trends, highlighting exceptions and supporting continuous improvement initiatives.
- Handle customer queries via phone and email, prioritising requests effectively and delivering timely, professional responses that support customer satisfaction.
What you need to succeed at GXO:
- Previous experience in a customer service, transport or logistics environment.
- Strong communication skills, with the ability to build relationships and manage stakeholders at all levels.
- Good analytical and organisational skills, with the ability to manage multiple priorities in a fast paced environment.
- Comfortable working with data and systems, including Microsoft Office packages.
- A proactive, solutions focused mindset with strong attention to detail.
We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.
Customer Services Advisor in Northampton employer: GXO Logistics
GXO Logistics is an excellent employer that fosters a dynamic and inclusive work culture, perfect for those who thrive in fast-paced environments. With a strong focus on employee development and growth opportunities, we empower our HR Advisors to drive meaningful change and build impactful relationships within the organisation. Located in a vibrant area, our team enjoys a collaborative atmosphere that encourages innovation and personal development.
