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For Companies At a Glance
- Tasks: Join a dynamic team delivering B&Q products and ensuring customer satisfaction.
- Company: GXO, a leading provider of innovative supply chain solutions.
- Benefits: Earn £13.35 per hour, enjoy discounts, and access online training.
- Why this job: Be part of a fun team, delivering happiness to customers every day.
- Qualifications: Customer service skills and a positive attitude are key.
- Other info: Great career growth opportunities in an inclusive environment.
The predicted salary is between 22700 - 28000 £ per year.
Are you the perfect co-pilot for a journey of delivering happiness? Do you want to play a key part in delivering customer satisfaction one B&Q product at a time? If the answer is Yes, read on! Here at GXO, we are looking for a Drivers Mate to join our Store to Home team in Havant (PO9 3QJ).
Contract and hours
You will be working on a full-time, permanent basis, following a two-week rotating shift pattern: Week 1 - Monday to Friday / Week 2 - Tuesday to Saturday, with a start time at 08:00. The role is contracted to 40 hours per week.
Pay, benefits and more
As a Drivers Mate, you will receive:
- An hourly rate of £13.35, that is an annual salary of £27,768.00
- Overtime pay of £20.03 per hour (when applicable, paid over 40hrs)
- Holiday pay and Workplace pension
- B&Q store discount upon successful completion of probation period
- A 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme
- Access to our MyBenefits platform offering a variety of high street discounts, cashback cards, a saving scheme and much more!
- Access to GXO University - home to a wealth of online training courses, meaning your development never ends!
What you’ll do on a typical day
- Work as a part of a two-person team delivering products to customer premises (room of choice) on a multidrop basis - an average of 16 drops per day off peak and 24 drops per day in peak season
- Assist the delivery driver in parking and manoeuvring a company vehicle as well as loading and unloading of vehicles as and when required
- Provide effective customer service while ensuring goods are delivered in excellent condition
- Ensure that customers are kept informed of their estimated time of delivery and any issues are communicated in a polite and courteous manner
What you need to succeed at GXO
- Experience of dealing with multi drop home delivery preferred but not essential
- Excellent customer service skills, both written and verbal
- Willingness to complete manual handling tasks such as pulling, lifting and pushing
- Can do attitude with a knack for problem solving
- Willingness to undertake pre-employment Disclosure and Barring Service (DBS Check)
- Be prepared to commute to Havant (PO9 3QJ) for the required shift pattern
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.
Drivers Mate in Havant employer: GXO Logistics
Contact Detail:
GXO Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drivers Mate in Havant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GXO and B&Q. Understanding their values and mission will help you connect better during the conversation and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! As a Drivers Mate, you'll be interacting with customers regularly. Think of examples from your past experiences where you've provided excellent service or solved problems, and be ready to share those stories.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look presentable for your interview. A smart-casual outfit can go a long way in showing that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the GXO careers page. This way, you’ll have access to all the latest job openings and updates, plus it shows your enthusiasm for joining us!
We think you need these skills to ace Drivers Mate in Havant
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have with customer service. We want to see how you can keep our customers happy while delivering their B&Q products!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Drivers Mate role.
Tailor Your Application: Make sure to customise your application to match the job description. Mention your willingness to handle manual tasks and your problem-solving skills, as these are key for us at GXO.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at GXO Logistics
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Drivers Mate involves. Familiarise yourself with the daily tasks, like assisting with deliveries and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this job is all about delivering happiness, be ready to discuss your customer service experience. Think of examples where you've gone above and beyond for customers. This will demonstrate your ability to handle situations politely and effectively, which is key for this position.
✨Prepare for Practical Questions
Expect questions about manual handling and problem-solving scenarios. They might ask how you'd handle a delivery issue or manage multiple drops. Practise your responses to these types of questions so you can showcase your 'can-do' attitude and quick thinking.
✨Dress for Success
Even though the role is hands-on, it's important to make a good first impression. Dress smartly but comfortably for your interview. This shows that you take the opportunity seriously and are ready to represent the company well.
