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- Tasks: Join a dynamic team delivering B&Q products to customers' homes with excellent service.
- Company: GXO is a leading supply chain solutions provider, known for innovation and teamwork.
- Benefits: Enjoy competitive pay, discounts, online GP services, and access to training courses.
- Why this job: Be part of a fun, energetic team making customers happy while developing your skills.
- Qualifications: Customer service skills are key; experience in delivery is a plus but not essential.
- Other info: Flexible shifts, including weekends, with a supportive and inclusive work environment.
The predicted salary is between 25396 - 25396 £ per year.
Are you the perfect co-pilot for a journey of delivering happiness? Do you want to play a key part in delivering customer satisfaction one B&Q product at a time? If the answer is Yes, read on!
Here at GXO, we are working together with B&Q and are looking for Drivers Mate to join our Store to Home team in Hedge End, Southampton (SO30 4HW). You will be working on a full-time, permanent basis, on an 'Any 5 days out of 7' pattern, contracted to 40 hours per week, starting at 07:00. This role will require flexibility as you will be working on a 3-week rota pattern (provided in advance) including weekends.
Pay, benefits and more:
- An hourly rate of £12.21, that is an annual salary of £25,396.80
- A potential to earn an additional £100 every 6 months via the attendance bonus scheme (Ts & Cs apply)
- Overtime pay of £18.32 per hour (when applicable, paid over 40 hours)
- Holiday pay and Workplace pension
- B&Q store discount upon successful completion of probation period
- A 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme
- Access to our MyBenefits platform offering a variety of high street discounts, cashback cards, a saving scheme and much more!
- Access to GXO University - home to a wealth of online training courses, meaning your development never ends!
What you will do on a typical day:
- Work as part of a two-person team delivering products to customer premises (room of choice) on a multidrop basis - an average of 16 drops per day off peak and 24 drops per day in peak season
- Assist the delivery driver in parking and manoeuvring a company vehicle as well as loading and unloading of vehicles as and when required
- Provide effective customer service while ensuring goods are delivered in excellent condition
- Ensure that customers are kept informed of their estimated time of delivery and any issues are communicated in a polite and courteous manner
What you need to succeed at GXO:
- Experience of dealing with multi drop home delivery preferred but not essential
- Excellent customer service skills, both written and verbal
- Willingness to complete manual handling tasks such as pulling, lifting, and pushing
- Can do attitude with a knack for problem solving
- Willingness to undertake pre-employment Disclosure and Barring Service (DBS Check)
- Be prepared to commute to Hedge End, Southampton (SO30 4HW) for the required shift pattern
We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.
Drivers Mate employer: GXO Logistics
Contact Detail:
GXO Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drivers Mate
✨Tip Number 1
Familiarise yourself with the local area around Hedge End, Southampton. Knowing the streets and shortcuts can help you assist the driver more effectively during deliveries, making you a valuable asset to the team.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be interacting with customers during deliveries, practice polite communication and problem-solving techniques to ensure a positive experience for them.
✨Tip Number 3
Be prepared for physical tasks. As a Drivers Mate, you'll need to lift and move items, so consider doing some light exercises or stretches beforehand to ensure you're fit for the job.
✨Tip Number 4
Show your enthusiasm for teamwork. Highlight your ability to work well with others during any informal conversations or interviews, as this role relies heavily on collaboration with the delivery driver.
We think you need these skills to ace Drivers Mate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any previous delivery roles. Use keywords from the job description to show you understand what GXO is looking for.
Craft a Strong Cover Letter: Write a cover letter that expresses your enthusiasm for the role of Drivers Mate. Mention your ability to work as part of a team, your customer service skills, and your willingness to handle manual tasks.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully solved problems in past roles. This will demonstrate your 'can do' attitude and ability to handle challenges on the job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at GXO Logistics
✨Show Your Customer Service Skills
As a Drivers Mate, you'll be delivering products and interacting with customers. Highlight your previous experience in customer service and demonstrate how you can ensure a positive delivery experience.
✨Demonstrate Teamwork
This role involves working closely with a driver. Be prepared to discuss examples of how you've successfully collaborated with others in the past, showcasing your ability to work as part of a team.
✨Be Ready for Physical Tasks
The job requires manual handling tasks like lifting and unloading. Mention any relevant experience you have with physical work and express your willingness to take on these responsibilities.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and politely, especially when discussing how you would keep customers informed about their deliveries.
