Warehouse Shift Manager in Birmingham

Are you an experienced leader ready to take ownership of our warehouse operation, from inbound, outbound, returns, D2C and inventory? Do you thrive in a fast-paced environment where you’ll work closely with our Operations Manager and key stakeholders to drive performance shift by shift? Here at GXO, it’s an exciting time to join us as Warehouse Shift Manager on our contract, based in our Hams Hall depot.

As Shift Manager, you will lead warehouse operations, along with managing and developing Team Leaders and colleagues, to support in optimisation, championing Health & Safety and maintaining strong colleague and customer relationships. This is a permanent, full-time opportunity on a rotational 37.5-hour shift pattern. Any 5 days out of 7 (06:00 to 14:00 and 14:00 to 22:00).

Pay, benefits and more: We’re looking to offer a salary of up to £39,343.20 per annum (plus shift premium of £1,709.50) and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts.

What you’ll do on a typical day:

• Lead warehouse operations on a shift‑by‑shift basis, overseeing Inbound, Outbound, Returns, D2C, and Inventory activities.
• Deliver operational KPIs across cost, quality, and service through effective resource and performance management.
• Manage, develop, and engage Team Leaders and colleagues, promoting a positive, inclusive, and high‑performing culture.
• Champion Health & Safety, compliance, and housekeeping standards, working closely with support functions and stakeholders.
• Ensure effective communication, reporting, and people management, contributing to continuous improvement and taking site responsibility when required.

What you need to succeed at GXO:

• Demonstrate strong leadership under pressure, showing commitment, flexibility, and the ability to motivate and develop high ‑ performing operational teams.
• Communicate confidently and influence effectively at all levels, including customer interfacing, using clear, persuasive, and analytical decision ‑ making.
• Apply strong operational, organisational, and problem ‑ solving skills to anticipate issues, plan effectively, and deliver smooth, consistent operations.
• Experienced in driving performance against KPIs and financial targets.
• Champion Health & Safety and operational excellence.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.