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- Tasks: Lead a team to deliver exceptional customer support in a fast-paced logistics environment.
- Company: GXO is a top provider of innovative supply chain solutions for leading global companies.
- Benefits: Enjoy a salary up to £32,000, 22 days leave, and a range of health and wellness perks.
- Why this job: Join a dynamic team, enhance your skills, and make a real impact on customer service.
- Qualifications: Experience in a similar role, strong communication skills, and advanced PC skills required.
- Other info: Flexible shift patterns Monday to Friday with opportunities for personal development.
The predicted salary is between 24000 - 32000 £ per year.
Join our dynamic team as a Service Desk Team Leader and be the driving force behind delivering unparalleled support and efficiency in our fast-paced logistics environment.
Here at GXO, we are looking for a Service Desk Team Leader to join our BT site in Lutterworth.
This is a fantastic opportunity to truly lead the team and together excel in customer service delivery. Whether through the phone or on-site, the Service Desk Supervisor will ensure the team can swiftly provide a problem resolution and manage customer relationships.
The role offers shift patterns Monday to Friday 09:00-17:00, with some flexibility required.
Pay, benefits and more:
We’re looking to offer a salary of up to £32,000.00 and 22 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!
What you’ll do on a typical day:
- Properly manage customer and systems in terms of order processing and progression.
- Ensure that all official communication with GXO colleagues, BT LOBs, or external customers are to a professional standard.
- Take ownership of personal development and actively seek opportunities to enhance skills and performance.
- Collaborate effectively with others, initiating and contributing to team discussion and problem solving.
- Confidently complete tasks and solve problems independently with minimal or no intervention from your Line Manager.
- Fully manage the team of Customer Advisors including recruitment, KPI performance management, and disciplinary hearings.
What you need to succeed at GXO:
- Experience as a Service Desk Team Leader or similar role, including knowledge of employee lifecycle.
- Previous experience in a customer-facing role and a firm understanding of how to deal with any type of customer query.
- Great communication and interpersonal skills.
- Strong PC skills including Excel on an advanced level.
We engineer faster, smarter, leaner supply chains.
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities
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Service Desk Team Leader employer: GXO Logistics, Inc
Contact Detail:
GXO Logistics, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Leader
✨Tip Number 1
Familiarise yourself with the logistics industry and the specific challenges it faces. Understanding the nuances of customer service in this sector will help you demonstrate your expertise during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to team motivation and performance management.
✨Tip Number 3
Brush up on your advanced Excel skills, as they are crucial for managing data and KPIs. Consider practising common functions and data analysis techniques that may be relevant to the role.
✨Tip Number 4
Network with current or former employees of GXO to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach during the interview process.
We think you need these skills to ace Service Desk Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Desk Team Leader or in similar roles. Emphasise your customer-facing experience and any specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and leadership. Mention specific examples of how you've successfully resolved customer queries or improved team performance in previous roles.
Highlight Key Skills: In your application, clearly outline your communication and interpersonal skills, as well as your proficiency with PC applications, particularly Excel. These are crucial for the role and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the Service Desk Team Leader position.
How to prepare for a job interview at GXO Logistics, Inc
✨Showcase Your Leadership Skills
As a Service Desk Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to motivating team members and resolving conflicts.
✨Highlight Customer Service Experience
Since the role involves managing customer relationships, be ready to discuss your previous customer-facing roles. Share specific instances where you effectively handled customer queries or complaints, showcasing your problem-solving skills.
✨Demonstrate Communication Proficiency
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. You might also want to prepare for questions that assess your ability to communicate with both customers and team members.
✨Familiarise Yourself with Relevant Tools
Given the emphasis on strong PC skills, particularly in Excel, ensure you're comfortable discussing your technical abilities. Brush up on any relevant software or tools that may be used in the role, and be prepared to explain how you've used them in previous positions.
