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- Tasks: Coordinate urgent incidents, lead calls, and ensure clear communication across teams.
- Company: Join GXO, a leader in innovative supply chain solutions with a diverse team.
- Benefits: Earn £35,000 to £45,000, enjoy 25 days leave, and a company pension scheme.
- Why this job: Make a real impact by improving incident response in a dynamic environment.
- Qualifications: Strong communication skills and experience with incident management tools required.
- Other info: Flexible working hours and opportunities for career growth await you.
The predicted salary is between 35000 - 45000 £ per year.
Are you the person everyone turns to when things get critical? Do you thrive under pressure and keep calm when others can’t? Can you translate complex technical issues into clear, confident updates? Here at GXO, Inteq are looking for an Incident Coordinator to take ownership of all urgent and high priority incidents across the organisation. In this role, you’ll manage major incidents end-to-end, keep stakeholders informed at every step, drive resolution, and help improve the way the whole business responds to critical situations.
This is a fantastic opportunity for someone from a helpdesk, support, or service environment who’s ready to grow and step into a higher-impact position. This is a full‑time permanent position. You’ll be working Monday to Friday between the hours of 9 until 5:30 with the addition of out of hours and weekend work. However, some flexibility is required, this is logistics after all!
Pay, benefits and more: We’re looking to offer a salary between the range of £35,000 to £45,000, depending on experience and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme.
What you’ll do on a typical day:
- Owning and coordinating all major (Urgent & High Priority) incidents from start to finish
- Leading incident calls and acting as the central point of contact for internal teams, leadership, and customers
- Capturing detailed documentation, timelines, impact assessments, and contributing to RCA (Root Cause Analysis)
- Ensuring all updates are clear, timely, and consistent, especially in high‑pressure situations.
- Working cross‑functionally to improve incident response processes and strengthen incident management practices
What you need to succeed at GXO:
- Strong communication skills, especially the ability to explain technical issues clearly to non‑technical stakeholders
- A calm, analytical mindset with confidence in high‑pressure environments
- Solid organisational skills and high attention to detail when documenting incidents
- Experience using incident/ticketing tools (e.g., ServiceNow, JIRA, Freshdesk) and understanding ITIL‑aligned processes
- A proactive, collaborative approach with a strong sense of accountability and ownership
We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting‑edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.
GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.
Incident Coordinator in Milton Keynes employer: GXO Logistics, Inc
Contact Detail:
GXO Logistics, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Coordinator in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Incident Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or recruiters, make sure you can clearly explain how your experience aligns with the role. Highlight your calmness under pressure and your knack for translating complex issues into simple terms.
✨Tip Number 3
Stay proactive! If you see a company you’re interested in, don’t wait for them to post a job. Reach out directly through our website, express your interest, and share how you can add value as an Incident Coordinator. It shows initiative and could set you apart from other candidates.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Use this opportunity to reiterate your enthusiasm for the role and remind them why you’re the perfect fit for managing those high-pressure incidents.
We think you need these skills to ace Incident Coordinator in Milton Keynes
Some tips for your application 🫡
Show Your Calm Under Pressure: In your application, highlight experiences where you’ve kept a cool head during critical situations. We want to see how you handle stress and maintain clarity, especially when things get tough!
Communicate Clearly: Make sure to demonstrate your strong communication skills in your written application. Use simple language to explain any technical issues you've dealt with, as if you're talking to someone who might not be tech-savvy.
Detail Your Organisational Skills: Since this role requires solid organisational skills, share examples of how you’ve documented incidents or managed multiple tasks at once. We love seeing attention to detail, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at GXO!
How to prepare for a job interview at GXO Logistics, Inc
✨Know Your Incident Management Tools
Familiarise yourself with incident and ticketing tools like ServiceNow, JIRA, or Freshdesk. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience and understanding of ITIL processes.
✨Communicate Clearly and Confidently
Practice explaining complex technical issues in simple terms. During the interview, demonstrate your strong communication skills by providing clear examples of how you've kept stakeholders informed during high-pressure situations.
✨Showcase Your Calm Under Pressure
Prepare scenarios where you successfully managed urgent incidents. Highlight your analytical mindset and how you maintained composure while driving resolution, as this is crucial for the Incident Coordinator role.
✨Emphasise Your Organisational Skills
Be ready to discuss how you document incidents and manage timelines effectively. Share specific examples that showcase your attention to detail and organisational abilities, which are key to improving incident response processes.