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- Tasks: Provide top-notch technical support and solve challenges in a dynamic environment.
- Company: Join GXO, a leader in innovative supply chain solutions.
- Benefits: Earn up to £35,000, enjoy 25 days leave, and great health benefits.
- Why this job: Be part of a team that keeps automated warehouses running smoothly and efficiently.
- Qualifications: Experience in technical support, knowledge of SQL, and strong communication skills.
- Other info: Flexible shifts with opportunities for growth in a diverse and inclusive workplace.
The predicted salary is between 28000 - 35000 £ per year.
Do you thrive on solving problems in fast-moving environments? Do you enjoy digging into technical challenges and finding simple, smart solutions? Here at GXO, we are recruiting Technical Helpdesk Support as part of our Lifetime Services Helpdesk team. You’ll be at the heart of keeping our clients’ automated warehouse solutions running smoothly. You’ll provide first-class technical support across software systems, work closely with cross-functional teams, and help ensure our customers receive fast, accurate, and professional resolutions.
This is a full-time permanent position. You’ll be working rotating shifts of 05:30 to 14:00, 13:30 to 22:00, 21:30 to 06:00 with 24/7 on-call coverage built into the rota and an overlap for smooth handovers. However, some flexibility is required, this is logistics after all!
We’re looking to offer a salary of up to £35,000, depending on experience and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme and private medical cover.
What you’ll do on a typical day:
- Providing 2nd–3rd line support for system-related issues, investigating incidents and delivering fixes within SLA
- Triage tickets, updating information, and escalating to relevant teams where needed
- Communicating with customers through phone, email, and support software to deliver clear updates and technical insight
- Running system monitoring tools, analysing data, and reporting findings
- Taking ownership of technical problems, applying logic and creativity to keep systems performing at their best
What you need to succeed at GXO:
- Experience in a Technical Support or 2nd line support environment, ideally using ticketing systems
- Knowledge of SQL, cloud hosting technologies (e.g., Azure), and confidence with WMS/WCS or similar systems
- Strong communication skills, able to explain complex issues clearly to non-technical audiences
- A proactive, analytical mindset with high attention to detail and a drive to learn, progress and take ownership
- A full UK driving licence and willingness to travel, including potential overnight stays when required
About GXO:
We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.
Helpdesk Support in Milton Keynes employer: GXO Logistics, Inc
Contact Detail:
GXO Logistics, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Support in Milton Keynes
✨Tip Number 1
Get to know the company! Research GXO and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be tackling technical challenges, brush up on your troubleshooting techniques. Think of examples from your past experiences where you successfully resolved issues.
✨Tip Number 3
Network like a pro! Connect with current or former GXO employees on LinkedIn. They can provide insights into the interview process and what it’s really like to work there, plus it shows your initiative.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Helpdesk Support in Milton Keynes
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, make sure to highlight any experiences where you've tackled technical challenges. We love seeing how you approach problems and find smart solutions, so don’t hold back!
Tailor Your Application: Take a moment to customise your CV and cover letter for the Helpdesk Support role. Use keywords from the job description to show us that you understand what we're looking for and how you fit in.
Communicate Clearly: Since strong communication is key in this role, ensure your written application is clear and concise. Avoid jargon unless necessary, and remember, we want to see how you can explain complex issues simply.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GXO Logistics, Inc
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around SQL and cloud hosting technologies like Azure. Be ready to discuss how you've used these in past roles or projects, as this will show your expertise and confidence.
✨Practice Problem-Solving Scenarios
Prepare for the interview by thinking through common technical issues you might face in a helpdesk role. Practise explaining your thought process and solutions clearly, as you'll need to communicate complex ideas to non-technical customers.
✨Show Off Your Communication Skills
Since you'll be interacting with clients regularly, it's crucial to demonstrate strong communication skills. During the interview, focus on how you can convey technical information in an easy-to-understand way, and share examples of when you've done this successfully.
✨Emphasise Your Proactive Mindset
GXO values a proactive approach, so highlight instances where you've taken ownership of problems and driven solutions. Share specific examples that showcase your analytical mindset and attention to detail, as these traits are key for success in this role.
