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- Tasks: Lead IT service delivery across multiple sites, ensuring smooth operations and incident resolution.
- Company: Join GXO Logistics, a leading logistics provider focused on innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, 25 days leave, company car, private health insurance, and more perks!
- Why this job: Be at the forefront of IT in life sciences, making a real impact while building strong relationships.
- Qualifications: Experience in IT service management and strong communication skills are essential.
- Other info: This role requires an EU work permit and offers a dynamic work environment.
The predicted salary is between 54000 - 126000 £ per year.
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Head of IT Service Delivery, Life Sciences, Northampton
Client:
GXO Logistics, Inc.
Location:
Northampton, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
Job Reference:
7fa7efd78a55
Job Views:
5
Posted:
14.07.2025
Expiry Date:
28.08.2025
Job Description:
Pay, benefits and more:
We’re looking to offer a salary of up to £90,000 per annum and 25 days annual leave (plus bank holidays). Your benefits package includes a company car or car allowance, a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!
What you’ll do on a typical day:
- Manage the service delivery of the portfolio of our customer’s IT applications across all 8 sites in the UK
- Act as a primary point of contact between the customer, GXO IT teams and service providers in the customer SIAM model. Manage incident escalations, ensuring the timely resolution of critical incidents
- Participate in the project management process as the overall service owner to ensure changes to services are implemented successfully and transitioned from implementation to operational status, ensuring a smooth handover and continuity of service
- Build and maintain strong relationships with key customers and business stakeholders, understanding their needs and ensuring IT services support business objectives
- Proactively identify opportunities where IT can add value to the customer and business and drive initiatives to capitalise on them
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Head of IT Service Delivery, Life Sciences employer: GXO Logistics, Inc
Contact Detail:
GXO Logistics, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT Service Delivery, Life Sciences
✨Tip Number 1
Network with professionals in the Life Sciences sector, especially those who work in IT service delivery. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends and challenges in the field.
✨Tip Number 2
Familiarise yourself with the specific IT applications and technologies used by GXO Logistics. Understanding their systems will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare to discuss your experience in managing service delivery and incident escalations. Be ready to share specific examples of how you've successfully resolved critical incidents in the past.
✨Tip Number 4
Research GXO Logistics' business objectives and think about how IT can add value to their operations. Come up with ideas or initiatives that you could propose during the interview to show your proactive approach.
We think you need these skills to ace Head of IT Service Delivery, Life Sciences
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service delivery, particularly within the life sciences sector. Use specific examples that demonstrate your ability to manage IT applications and incidents effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your experience in managing service delivery and building relationships with stakeholders, showcasing how you can add value to GXO Logistics.
Highlight Relevant Skills: In your application, focus on skills such as project management, incident resolution, and stakeholder engagement. Use keywords from the job description to ensure your application aligns with what the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at GXO Logistics, Inc
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the Head of IT Service Delivery role. Familiarise yourself with the specific responsibilities mentioned in the job description, such as managing service delivery across multiple sites and acting as a primary contact between customers and IT teams.
✨Showcase Your Leadership Skills
As this position involves managing teams and building relationships with stakeholders, be prepared to discuss your leadership style. Share examples of how you've successfully led teams, resolved conflicts, and driven initiatives that added value to previous employers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage incidents. Think of past experiences where you had to handle critical incidents or implement changes smoothly, and be ready to explain your thought process and actions taken.
✨Research GXO Logistics, Inc.
Demonstrating knowledge about GXO Logistics and its operations will show your genuine interest in the company. Look into their services, recent news, and how they align with your experience in IT service delivery, especially within the life sciences sector.