Drivers Mate

Drivers Mate

Croydon Full-Time 29224 - 29224 £ / year (est.) No home office possible
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GXO Logistics, Inc.

At a Glance

  • Tasks: Join a dynamic team delivering B&Q products and ensuring customer satisfaction.
  • Company: GXO, a leading provider of innovative supply chain solutions.
  • Benefits: Earn £14.05 per hour, enjoy discounts, and access online training.
  • Why this job: Be part of a fun team, delivering happiness to customers every day.
  • Qualifications: Customer service skills and a positive attitude are key.
  • Other info: Great career growth opportunities in a diverse and inclusive environment.

The predicted salary is between 29224 - 29224 £ per year.

Overview

Are you the perfect co-pilot for a journey of delivering happiness? Do you want to play a key part in delivering customer satisfaction one B&Q product at a time? If the answer is Yes, read on!

Here at GXO, we’re working together with B&Q and are looking for a Drivers Mate to join our Store to Home team in Croydon (CR0 4YA).

You’ll be working on a full-time, permanent basis, following a two-week rotating shift pattern: Week 1 – Monday to Friday / Week 2 – Tuesday to Saturday, with a start time of 08:00. The role is contracted to 40 hours per week.

Pay, benefits and more

As a Drivers Mate, you’ll receive:

  • An hourly rate of £14.05, that is an annual salary of £29,224.00
  • Overtime pay of £21.08 per hour (when applicable, paid over 40hrs)
  • Holiday pay and Workplace pension
  • B&Q store discount upon successful completion of probation period
  • A 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme
  • Access to our MyBenefits platform offering a variety of high street discounts, cashback cards, a saving scheme and much more!
  • Access to GXO University – home to a wealth of online training courses, meaning your development never ends!

What you’ll do on a typical day

  • Work as a part of two-person team delivering products to customer premises (room of choice) on multidrop basis – an average of 16 drops per day off peak and 24 drop per day in peak season
  • Assist the delivery driver in parking and manoeuvring a company vehicle as well as loading and unloading of vehicles as and when required
  • Provide effective customer service while ensuring goods are delivered in excellent condition
  • Ensure that customers are kept informed of their estimated time of delivery and any issues are communicated in a polite and courteous manner

What you need to succeed at GXO

  • Experience of dealing with multi drop home delivery preferred but not essential
  • Excellent customer service skills, both written and verbal
  • Willingness to complete manual handling tasks such as pulling, lifting and pushing
  • Can do attitude with a knack for problem solving
  • Willingness to undertake pre-employment Disclosure and Barring Service (DBS) Check
  • Be prepared to commute to Croydon (CR0 4YA) for the required shift pattern

Company information

We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO\’s candidate privacy statement here.

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Drivers Mate employer: GXO Logistics, Inc.

At GXO, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. As a Drivers Mate in Croydon, you'll enjoy competitive pay, comprehensive benefits including a 24/7 online GP service, and access to ongoing training through GXO University, ensuring your professional growth never stops. Join our energetic team and play a vital role in delivering customer satisfaction while enjoying the perks of working for a leading supply chain solutions provider.
GXO Logistics, Inc.

Contact Detail:

GXO Logistics, Inc. Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Drivers Mate

✨Tip Number 1

Get to know the company! Before your interview, do a bit of research on GXO and B&Q. Understanding their values and mission will help you connect better during the conversation and show that you're genuinely interested in being part of the team.

✨Tip Number 2

Practice your customer service skills! As a Drivers Mate, you'll be interacting with customers regularly. Think of examples from your past experiences where you've provided excellent service or solved problems, and be ready to share those stories.

✨Tip Number 3

Dress the part! First impressions matter, so make sure you look presentable for your interview. A smart-casual outfit can go a long way in showing that you take the opportunity seriously.

✨Tip Number 4

Apply through our website! We want to make it easy for you to join us at GXO. By applying directly on our site, you’ll ensure your application gets the attention it deserves. Plus, it’s a great way to stay updated on your application status!

We think you need these skills to ace Drivers Mate

Customer Service Skills
Communication Skills
Teamwork
Manual Handling
Problem-Solving Skills
Time Management
Attention to Detail
Driving Skills
Adaptability
Willingness to Learn

Some tips for your application 🫡

Show Your Customer Service Skills: Since you'll be delivering happiness, make sure to highlight any experience you have in customer service. We want to see how you can keep our customers smiling while delivering their B&Q products!

Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid fluff and get straight to the point about your skills and experiences that relate to the Drivers Mate role.

Tailor Your Application: Make your application stand out by tailoring it to the job description. Mention your willingness to tackle manual handling tasks and your problem-solving attitude, as these are key for us at GXO.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with GXO and B&Q!

How to prepare for a job interview at GXO Logistics, Inc.

✨Know the Role Inside Out

Before your interview, make sure you understand what being a Drivers Mate involves. Familiarise yourself with the daily tasks, like assisting with deliveries and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.

✨Show Off Your Customer Service Skills

Since this job is all about delivering happiness, be ready to discuss your customer service experience. Think of examples where you've gone above and beyond for customers. This will demonstrate your ability to handle situations politely and effectively, which is key for this position.

✨Prepare for Practical Questions

Expect questions about manual handling and problem-solving. You might be asked how you'd handle a delivery issue or assist the driver in tricky situations. Brush up on your practical knowledge and think through scenarios you might face on the job.

✨Be Ready to Discuss Your Availability

Since the role involves a rotating shift pattern, be clear about your availability. Make sure you can commit to the required hours and commute to Croydon. Showing flexibility and willingness to adapt will make you a more attractive candidate.

Drivers Mate
GXO Logistics, Inc.
Location: Croydon
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