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- Tasks: Help NHS customers with enquiries and resolve issues in a fast-paced environment.
- Company: Join GXO, a supportive team dedicated to making a difference.
- Benefits: Earn up to £25,416.49, enjoy 25 days leave, and access great perks.
- Why this job: Make a real impact while developing your skills in customer service.
- Qualifications: Strong communication, organisational skills, and a customer-focused mindset required.
- Other info: Full-time role with excellent career growth opportunities and a friendly team.
The predicted salary is between 21000 - 30000 £ per year.
Are you passionate about helping others and making a difference every day? Do you thrive in a fast-paced, team-focused environment? Are you a problem-solver with a keen eye for detail? If you answered yes, then this could be the perfect opportunity for you! Here at GXO, we’re looking for a dedicated Customer Service Advisor to join our friendly and professional team based in our Alfreton DC, supporting our NHS Supply Chain contract.
In this role, you’ll be the first point of contact for NHS customers, helping to ensure they receive the highest standard of service and support. This is a full-time, permanent position. You’ll be working Monday to Friday, covering the hours of 09:00 till 17:00.
Pay, benefits and more:
We’re looking to offer a salary of up to £25,416.49 per annum and 25 days annual leave (plus bank holidays). Your benefits package includes a blue-light card, flexible dental insurance plans, a company-sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!
What you’ll do on a typical day:
- Handling customer enquiries via our call management system with accuracy and care
- Investigating and resolving issues promptly within service guidelines
- Managing urgent orders, returns, and complaints with empathy and efficiency
- Liaising with internal departments to ensure smooth communication and service delivery
- Maintaining customer profiles and proactively managing service changes
What you need to succeed at GXO:
- Excellent communication skills – both written and verbal
- Strong organisational and time‑management abilities
- A customer‑focused mindset with a proactive approach
- Team player with a positive attitude and a willingness to learn
- Good IT skills (Word, Excel; bespoke systems experience is a bonus)
We engineer faster, smarter, leaner supply chains.
Customer Service Advisor employer: GXO Logistics, Inc.
Contact Detail:
GXO Logistics, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GXO and their NHS Supply Chain contract. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to communicate clearly and effectively. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during your interview to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're tech-savvy and comfortable using online systems, which is a bonus for this role!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping others shine through in your application. Share specific examples of how you've made a difference in previous roles or situations, especially in customer service.
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight relevant skills like communication and problem-solving, and don’t forget to mention any experience with IT systems that could give you an edge!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for our team. Use it to showcase your customer-focused mindset and your ability to thrive in a fast-paced environment. Keep it friendly and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do!
How to prepare for a job interview at GXO Logistics, Inc.
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes great service and be ready to share examples of how you've provided excellent support in the past. This will show your passion for helping others and your problem-solving skills.
✨Showcase Your Communication Skills
Since communication is crucial for a Customer Service Advisor, practice articulating your thoughts clearly. You might want to prepare answers to common questions about handling difficult customers or resolving complaints. This will demonstrate your ability to communicate effectively under pressure.
✨Demonstrate Team Spirit
GXO values teamwork, so be prepared to discuss how you work well with others. Think of specific instances where you collaborated with colleagues to achieve a goal or resolve an issue. Highlighting your positive attitude and willingness to learn will resonate well with the interviewers.
✨Familiarise Yourself with the Company
Do some research on GXO and their NHS Supply Chain contract. Understanding their mission and values will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives you a chance to ask insightful questions at the end of the interview!
