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- Tasks: Help NHS customers with enquiries and resolve issues in a fast-paced environment.
- Company: Join GXO Logistics, a leader in innovative supply chain solutions.
- Benefits: Earn up to £25,416.49, enjoy 25 days leave, and access great perks.
- Why this job: Make a real difference every day while developing your customer service skills.
- Qualifications: Strong communication, organisational skills, and a customer-focused mindset required.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
The predicted salary is between 20400 - 28400 £ per year.
Are you passionate about helping others and making a difference every day? Do you thrive in a fast-paced, team-focused environment? Are you a problem-solver with a keen eye for detail? If you answered yes, then this could be the perfect opportunity for you!
Here at GXO, we’re looking for a dedicated Customer Service Advisor to join our friendly and professional team based in our Alfreton DC, supporting our NHS Supply Chain contract. In this role, you’ll be the first point of contact for NHS customers, helping to ensure they receive the highest standard of service and support. This is a full-time, permanent position. You’ll be working Monday to Friday, covering the hours of 09:00 to 17:00.
Pay, benefits and more
We’re looking to offer a salary of up to £25,416.49 per annum and 25 days annual leave (plus bank holidays). Your benefits package includes a blue-light card, flexible dental insurance plans, a company-sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle-to-work scheme, cashback cards, a savings scheme and much more!
What you’ll do on a typical day
- Handling customer enquiries via our call management system with accuracy and care
- Investigating and resolving issues promptly within service guidelines
- Managing urgent orders, returns, and complaints with empathy and efficiency
- Liaising with internal departments to ensure smooth communication and service delivery
- Maintaining customer profiles and proactively managing service changes
What you need to succeed at GXO
- Excellent communication skills – both written and verbal
- Strong organisational and time management abilities
- A customer-focused mindset with a proactive approach
- Team player with a positive attitude and a willingness to learn
- Good IT skills (Word, Excel; bespoke systems experience is a bonus)
About GXO
We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.
Customer Service Advisor employer: GXO Logistics, Inc
Contact Detail:
GXO Logistics, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at GXO. A personal referral can really boost your chances of landing that Customer Service Advisor role.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how you’d handle customer enquiries or resolve issues. We want you to show off that problem-solving mindset and customer-focused attitude!
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, looking professional can make a great first impression. It shows you’re serious about the role and ready to represent GXO with style.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the Customer Service Advisor position. Plus, it’s just good manners!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see that you genuinely care about providing excellent customer service and making a difference every day.
Tailor Your CV: Make sure to customise your CV to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with our needs, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that demonstrate your communication skills, so avoid fluff and focus on what matters.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GXO Logistics, Inc
✨Know Your Customer Service Basics
Before heading into the interview, brush up on key customer service principles. Understand what makes great service and be ready to share examples of how you've provided excellent support in the past. This will show your passion for helping others, which is crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific situations where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think on your feet and handle challenges effectively.
✨Familiarise Yourself with GXO Logistics
Research GXO Logistics and their NHS Supply Chain contract. Understanding their mission and values will help you align your answers with what they’re looking for. Plus, it shows that you're genuinely interested in the company and the role.
✨Practice Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your delivery and ensure you come across as a friendly and professional candidate.
