At a Glance
- Tasks: Provide first-line IT support, troubleshoot issues, and maintain systems across a busy site.
- Company: Join GXO, a leading provider of innovative supply chain solutions.
- Benefits: Enjoy a competitive salary, 23 days leave, and access to discounts and wellness programmes.
- Other info: Great career development opportunities in a collaborative and energetic workplace.
- Why this job: Be part of a dynamic team, making a real impact in a fast-paced environment.
- Qualifications: Experience in IT support, strong troubleshooting skills, and knowledge of Microsoft applications.
The predicted salary is between 32243 - 39408 £ per year.
Are you an IT professional who thrives in a fast‑paced, operational environment? Do you enjoy troubleshooting technical issues while delivering excellent service to end users? Are you confident supporting multiple systems, devices and stakeholders across a busy site? Here at GXO, we’re recruiting for an IT Technician to support our Northampton 3 operation. This is a full‑time, permanent role, working a 4 on / 4 off shift pattern, 10:00–22:00 (Weekends 09:00–21:00) where you’ll provide first‑line technical support across site, ensuring systems, devices and users are supported efficiently to maintain operational performance.
Pay, benefits and more: We’re offering a salary of £29,050, along with 23 days annual leave, a company‑sponsored pension scheme, life assurance, 24/7 access to an online GP service and a comprehensive employee assistance programme. You’ll also benefit from our MyBenefits platform, offering high‑street discounts, cashback cards, cycle‑to‑work schemes and more, as well as opportunities to develop your career within GXO.
What you’ll do on a typical day:
- Provide first‑line technical support across the site, responding to issues via phone, email and face‑to‑face, ensuring timely resolution of hardware, software and system queries.
- Install, configure and maintain IT equipment, including PCs, laptops, printers and telephony systems, ensuring all devices are operational and aligned to business requirements.
- Monitor and manage IT support tickets, maintaining accurate records, prioritising workloads and escalating issues where required to ensure service levels are achieved.
- Support system updates, upgrades and project implementations, ensuring minimal disruption to operations and effective roll‑out of new technologies.
- Produce and maintain reporting on IT performance, identifying trends, recurring issues and opportunities to improve service delivery and operational efficiency.
What you need to succeed at GXO:
- Previous experience in an IT support or service desk role, ideally within a fast‑paced operational or warehouse environment.
- Strong knowledge of IT hardware, software troubleshooting and support processes.
- Experience working with ticketing systems (e.g. ServiceNow) and managing incidents through to resolution.
- Good working knowledge of Microsoft applications and systems, with the ability to support end users effectively.
- Strong organisational, communication and problem‑solving skills, with a proactive and customer‑focused approach.
We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting‑edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.
IT Technician in Northampton employer: GXO Logistics, Inc.
GXO Logistics is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With competitive pay and a comprehensive benefits package, including holiday entitlement and bonuses, our Portbury location provides a dynamic environment for Class 2 drivers to thrive while delivering outstanding customer service. Join us for meaningful work that not only values your contributions but also invests in your growth through training opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Northampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what GXO Logistics, Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges GXO Logistics, Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at GXO Logistics, Inc.!
✨Direct Apply to GXO Logistics, Inc.
Let's not forget to apply directly through the GXO Logistics, Inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician in Northampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at GXO Logistics, Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at GXO Logistics, Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at GXO Logistics, Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
