At a Glance
- Tasks: Lead a major customer contract, ensuring operational excellence and customer satisfaction.
- Company: Join GXO, a leading provider of innovative supply chain solutions.
- Benefits: Earn up to £67,000, enjoy 33 days leave, and access great employee perks.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact in logistics while developing your leadership skills.
- Qualifications: Experience in logistics management and strong leadership abilities required.
The predicted salary is between 67000 - 67000 £ per year.
Are you an experienced logistics leader who thrives in a customer-facing environment? Do you enjoy leading large operational teams while driving service, productivity and commercial performance? Are you ready to take full ownership of a major customer contract within one of GXO’s flagship operations? Here at GXO, we're recruiting for a Contract Manager to lead our The White Company contract based at our Northampton 3 operation. This is a full-time, permanent role, working Mon-Fri, 40 hours (flexibility required), where you'll take full responsibility for operational performance, customer satisfaction, financial delivery and people leadership across a high-profile fashion and retail contract.
Reporting to the Head of Operations, you'll be a key member of the site leadership team, responsible for developing operational excellence while maintaining strong customer relationships and driving continuous improvement across all aspects of the contract.
Pay, benefits and more: We’re looking to offer up to £67,000 per annum, 33 days of annual leave inclusive of bank holiday plus company-sponsored pension, life assurance, access to our 24/7 online GP service and a comprehensive employee assistance programme. You’ll also enjoy access to our MyBenefits platform, offering high-street discounts, cycle-to-work scheme, cashback cards, savings schemes and more.
What you’ll do on a typical day:
- Lead the overall operational performance of the contract, ensuring customer expectations, contractual KPIs, productivity targets and financial objectives are consistently achieved.
- Build and maintain strong customer relationships, acting as the primary operational contact while identifying opportunities to improve service delivery, efficiency and contract growth.
- Provide leadership to a management team of Operations Managers and Shift Managers, developing talent, driving engagement and creating a high-performance culture across the contract.
- Drive operational excellence through effective planning, resource management and continuous improvement initiatives, ensuring costs, quality and productivity remain aligned with business objectives.
- Maintain full accountability for contract financial performance, including cost control, budgeting, revenue opportunities and maximising operational efficiencies.
What you need to succeed at GXO:
- Proven senior management experience within a logistics, warehousing, fulfilment or supply chain environment.
- Strong commercial acumen with experience managing budgets, contract performance and customer relationships within a service-led operation.
- Demonstrable leadership experience managing large operational teams through periods of growth, change and continuous improvement.
- Experience delivering successful operational and change management initiatives while maintaining customer service excellence.
- Excellent stakeholder management, communication and influencing skills, with the ability to build credibility and drive results at all levels.
We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.
Contract Manager in Northampton employer: GXO Logistics, Inc.
GXO Logistics is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With competitive pay and a comprehensive benefits package, including holiday entitlement and bonuses, our Portbury location provides a dynamic environment for Class 2 drivers to thrive while delivering outstanding customer service. Join us for meaningful work that not only values your contributions but also invests in your growth through training opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager in Northampton
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like GXO Logistics, Inc. and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at GXO Logistics, Inc.!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like GXO Logistics, Inc. keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Contract Manager in Northampton
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to GXO Logistics, Inc.:This is your chance to really connect with the team at GXO Logistics, Inc.. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at GXO Logistics, Inc.
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with GXO Logistics, Inc..
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show GXO Logistics, Inc. that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at GXO Logistics, Inc.. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
