At a Glance
- Tasks: Solve technical challenges and provide top-notch support in a dynamic environment.
- Company: Join GXO, a leader in innovative supply chain solutions.
- Benefits: Earn up to £32,000, enjoy 25 days leave, and access private medical cover.
- Other info: Hybrid working with opportunities for career growth and a supportive team culture.
- Why this job: Experience diverse challenges and make a real impact on automated warehouse solutions.
- Qualifications: Technical support experience, knowledge of SQL, and strong communication skills required.
The predicted salary is between 38250 - 46750 £ per year.
Do you thrive on solving problems in fast‑moving environments? Do you enjoy digging into technical challenges and finding simple, smart solutions? Do you want a role where no two days are ever the same? Here at GXO we are recruiting Technical Helpdesk Support as part of our Lifetime Services Helpdesk team. You’ll be at the heart of keeping our clients’ automated warehouse solutions running smoothly, providing first‑class technical support across software systems, working closely with cross‑functional teams, and ensuring our customers receive fast, accurate, and professional resolutions.
This is a full‑time permanent position. You’ll be working shifts Monday to Friday from 05:30 to 14:00, 13:30 to 22:00, 21:30 to 06:00 with 24/7 on‑call coverage built into the rota and an overlap for smooth handovers. The opportunity offers hybrid working, but you must be able to commute to Milton Keynes and travel to some of our customer sites on occasion.
Pay, benefits and more: We’re looking to offer a salary of up to £32,000, depending on experience, and 25 days annual leave (plus bank holidays). Benefits include a company‑sponsored pension scheme and private medical cover.
What you’ll do on a typical day:
- Providing 2nd–3rd line support for system‑related issues, investigating incidents and delivering fixes within SLA
- Triaging tickets, updating information, and escalating to relevant teams where needed
- Communicating with customers through phone, email, and support software to deliver clear updates and technical insight
- Running system monitoring tools, analysing data, and reporting findings
- Taking ownership of technical problems, applying logic and creativity to keep systems performing at their best
What you need to succeed at GXO:
- Experience in a Technical Support or 2nd line support environment, ideally using ticketing systems
- Knowledge of SQL, cloud hosting technologies (e.g., Azure), and confidence with WMS/WCS or similar systems
- Strong communication skills, able to explain complex issues clearly to non‑technical audiences
- A proactive, analytical mindset with high attention to detail and a drive to learn, progress and take ownership
- A full UK driving licence and willingness to travel, including potential overnight stays when required
We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting‑edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.
GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. GXO is an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.
Technical Helpdesk in Milton Keynes employer: GXO Logistics, Inc.
GXO Logistics is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With competitive pay and a comprehensive benefits package, including holiday entitlement and bonuses, our Portbury location provides a dynamic environment for Class 2 drivers to thrive while delivering outstanding customer service. Join us for meaningful work that not only values your contributions but also invests in your growth through training opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Helpdesk in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GXO Logistics, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GXO Logistics, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Helpdesk in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GXO Logistics, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at GXO Logistics, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GXO Logistics, Inc.!
How to prepare for a job interview at GXO Logistics, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
