At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer support in a fast-paced logistics environment.
- Company: Join GXO, a leading provider of innovative supply chain solutions.
- Benefits: Earn up to £32,000 with 22 days annual leave and comprehensive benefits.
- Other info: Enjoy a vibrant workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer service and team performance.
- Qualifications: Experience in a leadership role and strong communication skills required.
The predicted salary is between 33750 - 41250 £ per year.
Join our dynamic team as a
Service Desk Team Leader and be the driving force behind delivering unparalleled support and efficiency in our fast-paced logistics environment.
Here at GXO, we are looking for a
Service Desk Team Leader to join our BT site in Lutterworth.
This is a fantastic opportunity to truly lead the team and together excel in customer service delivery.
Whether through the phone or on-site, the Service Desk Supervisor will ensure the team can swiftly provide a problem resolution and manage customer relationships.
The role offers shift patterns Monday to Friday 09:00-17:00, with some flexibility required.
Pay, benefits and more
We’re looking to offer a salary of up to
£32,000.00 and 22 days annual leave (plus bank holidays).
Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme.
You’ll also have access to our My Benefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!
What you’ll do on a typical day
- Properly manage customer and systems in terms of order processing and progression.
- Ensure that all official communication with GXO colleagues, BT LOBs, or external customers are to a professional standard.
- Take ownership of personal development and actively seek opportunities to enhance skills and performance.
- Collaborate effectively with others, initiating and contributing to team discussion and problem solving.
- Confidently complete tasks and solve problems independently with minimal or no intervention from your Line Manager.
- Fully manage the team of Customer Advisors including recruitment, KPI performance management, and disciplinary hearings.
What you need to succeed at GXO
- Experience as a Service Desk Team Leader or similar role, including knowledge of employee lifecycle.
- Previous experience in a customer-facing role and a firm understanding of how to deal with any type of customer query.
- Great communication and interpersonal skills.
- Strong PC skills including Excel on an advanced level.
We engineer faster, smarter, leaner supply chains.
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world.
We help our customers manage their goods most efficiently using our technology and services.
Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
- All employees may be required to perform duties outside of their normal responsibilities
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Service Desk Team Leader in Lutterworth employer: GXO Logistics, Inc.
GXO Logistics is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With competitive pay and a comprehensive benefits package, including holiday entitlement and bonuses, our Portbury location provides a dynamic environment for Class 2 drivers to thrive while delivering outstanding customer service. Join us for meaningful work that not only values your contributions but also invests in your growth through training opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Team Leader in Lutterworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GXO Logistics, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GXO Logistics, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Team Leader in Lutterworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GXO Logistics, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at GXO Logistics, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GXO Logistics, Inc.!
How to prepare for a job interview at GXO Logistics, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
