Duty Manager - Dwyfor in Pwllheli

Personal attributes

• Enthusiastic.
• Ability to motivate others to live a healthy life.
• Ability to motivate staff to undertake their duties to the highest possible standard.
• Ability to manage people effectively.
• Ability to make decisions independently.
• Mindset to be able to "see their work", instead of waiting for instructions.
• Customer care of a high standard.
• Honesty.
• Willingness to learn and keep an open mind.
• Ability to work effectively within a team.
• Ability to work independently under limited supervision.

Qualifications and relevant training

• Good General Standard of Education such as 5 GCSEs or equivalent in literacy and numeracy.
• ILM 3 qualification in Leadership and Team Skills or equivalent.
• National Pool Lifeguard Qualification (IQL/NPLQ).
• National "Pool Plant Operator" Certificate. Applicants who do not hold the essential qualifications will be expected to complete them as part of the trial period.
• BTEC (or equivalent) in Sport Science/Leisure/Health and Social Care.
• A degree in a relevant subject.
• Level 2 Gym Trainer, with specialist modules such as Spin, Circuit Training, Kettlebells.
• Level 2 Swimming Instructor Qualification.
• Level 2 Diving Instructor Qualification (Bangor only).
• IOSH / Manual Handling. Applicants who do not hold these desirables will be expected to complete them as part of the trial period.

Relevant experience

• Previous experience of leading or managing people.
• Experience of providing customer care of a high standard.
• Experience of maintaining Health and Safety standards in the workplace.
• Previous experience of working in the field of Leisure.
• Experience of site management.
• Experience of promoting customer services.

Skills and specialist knowledge

• Awareness of General Health and Safety arrangements.
• Good communication skills, both orally and written.
• Current computer skills in Microsoft Word, Excel, Outlook, Teams.
• Ability to prepare reports as requested.
• Good organisational skills.
• Ability to manage staff effectively.
• Broad knowledge of health and fitness to communicate to customers.
• Exceptional customer skills.
• Good selling skills.
• Good negotiation skills.
• Strong swimmer and a good level of fitness – able to complete the pool lifesaving test.
• Understanding of current leisure facility Health and Safety arrangements.
• Understanding of effective people management and leadership techniques.
• Understanding of trends in the leisure, sports and fitness sector.
• Knowledge of the local community – demographics, resources and structures related to sports and leisure.

Language requirements

• Listening and speaking – Intermediate: Able to maintain a fluent conversation on everyday subjects and discuss work‑related cases.
• Reading and understanding – Intermediate: Able to understand everyday correspondence, longer reports and any essential instructions.
• Writing – Intermediate: Able to write letters, e‑mails and short reports in Welsh and English using familiar vocabulary.

Job Description

• Ensure that the people of Gwynedd are at the heart of everything we do.
• Promote and support a healthy way of living for users of the Byw’n Iach Leisure Centre and the broader community.
• Ensure that visitors can use the Centre safely, offering customer care of high standard.
• Responsible for running the Centre day‑to‑day.
• Handle money, record takings and bank them safely.
• Assist in reaching targets related to income, expenditure and use.
• Maintain an effective and efficient staffing level at all times.
• Contribute to the recruitment process and ensure staff undergo induction, training and continual development.
• Prepare planned schedules for cleaning, maintenance, testing and repairing – prioritising health and safety rules.
• Ensure safe use of facilities and equipment by staff and the public; safeguard facilities, stock and money.
• Assist the Area Manager with an innovative programme of activities and collaborate with the Marketing Officer for publicity.
• Manage staff, inspire them to reach their full potential and model problem‑solving behaviour.
• Prepare reports for the Area Manager and hold staff evaluation sessions per council policy.
• Arrange Centre Management teams as needed.
• Ensure new staff follow the department’s induction procedure.
• Maintain all procedures and administrative records: reception, staff & customers, income and expenditure, stock lists, salaries and annual leave.
• Ensure machines and equipment function correctly and report faults.
• Provide staff with training on health and safety, emergency action plans and routine procedures.
• Maintain a high‑standard induction programme in the gym and encourage customer return.
• Promote the Centre’s fitness packages and convert conversations into sales.
• Engage customers to identify objections, wishes and healthy lifestyles.
• Collaborate with marketing to promote the centre and encourage staff participation in marketing activities.
• Handle reception duties as required.
• Willing to achieve further qualifications to take fitness or sport classes.
• Ensure high‑standard customer care and strengthen the Centre‑customer relationship.
• Maintain the Centre’s cleanliness to standards.
• Supervise the public safely, politely and courteously.
• Improve service through feedback and new ideas.
• Support customers on special programmes (e.g. NERS) for smooth continuity after completion.
• Promote the Welsh language by using it as the primary workplace language.
• Taken responsibility for continuous personal development.
• Ensure compliance with Health and Safety rules, the Health and Safety at Work Act 1974 and the council’s Health and Safety Policy.
• Adhere to the company’s equal opportunities and equality policies.
• Manage personal information following council standards and Data Protection legislation.
• Undertake any reasonable duty aligning with salary level and responsibility.
• Display Byw’n Iach values in the workplace at all times.
• Contribute to the council’s Carbon Management Plan and reduce the Carbon Footprint.

Special circumstances

• Participate in the Centre’s Training Scheme as needed and keep qualifications current.
• Maintain flexibility for work patterns and shifts, including evenings and weekends.
• Engage in continuous training and personal skills development programme, including an Appraisal Plan.